Service Coordinator

shipleyenergy; Warner Robins (PA, GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) company match

Paid holidays

Paid time off (PTO)

Gym reimbursement

Tuition reimbursement

Job summary

Shipley Energy is seeking a dispatcher to coordinate HVAC service calls and maintenance for our Home Services team. The role focuses on efficient dispatch, scheduling with customers, and ensuring high-quality service delivery across the field staff.

You will manage calendars, monitor callbacks, and communicate clearly with customers to arrange work, while supporting the GPS metrics and inventory processes that keep operations running smoothly.

Qualifications

• High school education or equivalent experience.
• 3 years' experience in HVAC industry.
• Knowledge of Word, Excel, and e-mail.
• Excellent written, oral, and interpersonal communication skills.
• Able and willing to work flexible hours as needed.

Responsibilities

• Dispatch heating and air conditioning service calls in the most efficient manner.
• Schedule yearly heat and air conditioning preventative maintenance with customers.
• Maintain tune up schedule and calendar for Customer Care.
• Monitor callbacks.
• Work with Customer Care and coordinate scheduling.
• Work directly with Home Services team to schedule service work and assign personnel.
• Schedule second visits to complete service work while technician is on site.
• Communicate with customers to make arrangements to complete requested work.
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner.
• Issue purchase requisitions for service technicians as needed.
• Provide all customers with consistent, quality service in accordance with company procedure.
• Utilize the dispatch board in Cargas to its full capabilities.
• Monitor and maintain GPS metrics.
• Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.
• Complete projects and other duties as assigned by the Home Services General Manager

Skills

Communication skills

Interpersonal skills

Ability to work flexible hours

Education

High school education or equivalent experience

Tools

MS Word

MS Excel

Email

Job description

Requirements

• High school education or equivalent experience
• 3 years' experience in the HVAC industry
• Committed to the values of initiative, responsibility, caring relationships, integrity, and innovation
• Knowledge of computer technology including Word, Excel, and e-mail
• Excellent written, oral, and interpersonal communication skills
• Able and willing to work flexible hours as needed

Responsibilities

• Dispatch heating and air conditioning service calls in the most efficient manner
• Request and schedule yearly heat and air conditioning preventative maintenance with customers
• Maintain tune up schedule and calendar for Customer Care
• Monitor callbacks
• Work with Customer Care and coordinate scheduling
• Work directly with Home Services team to schedule service work and assign personnel
• Schedule second visits to complete service work while technician is on site
• Communicate with customers to make arrangements to complete requested work
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner
• Issue purchase requisitions for service technicians as needed
• Provide all customers with consistent, quality service in accordance with company procedure
• Utilize the dispatch board in Cargas to its full capabilities
• Monitor and maintain GPS metrics
• Maintain inventory transactions, purchase orders, receiving, inventory movement, and EDI.
• Complete projects and other duties as assigned by the Home Services General Manager

Authority

• Prioritize service requests
• Finalize arrangements with the customers to enter the property and notify the Service Technician
• Recommend personnel needs and/or actions to the Operations Manager of Home Services
• Not authorized to bind the company in any contract

Our team members enjoy

• Comprehensive health benefits - Medical, dental, and vision insurance
• Generous 401(k) company match
• Voluntary benefits, including supplemental life, critical illness, accident, and hospital insurance
• Generous PTO each year
• Paid Holidays
• Gym reimbursement up to $30/month
• Tuition Reimbursement
• The stability of a long-standing, values driven company that invests in your growth