Service Coordinator

Mercedes-Benz of North Haven; North Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Mercedes-Benz of North Haven is seeking a Service Coordinator to organize and schedule service appointments, coordinate vehicle drop-offs and pickups, and provide customers with timely updates throughout their service.

You will work closely with service advisors and technicians to estimate completion times, ensure accurate paperwork, and deliver a positive, professional customer experience at our North Haven dealership in Connecticut.

Qualifications

• Prior experience in a customer service environment.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to multitask and prioritize tasks.
• Good communication skills, both verbal and written.
• Proficiency in scheduling software and MS Office.

Responsibilities

• Schedule service appointments and maintain the service appointment log
• Coordinate vehicle drop-offs and pick-ups with customers
• Provide updates to customers on the status of their vehicles
• Collaborate with service advisors to determine the estimated time of completion for each service job
• Ensure that all required paperwork is completed accurately and in a timely manner
• Resolve any customer concerns or issues related to service appointments

Skills

Customer service experience

Organizational skills

Time management

Attention to detail

Multitasking

Communication skills

Scheduling software

MS Office

Tools

Scheduling software

MS Office

Job description

About The Company

Mercedes Benz of North Haven is a leading luxury car dealership located in North Haven, Connecticut. We pride ourselves on delivering exceptional customer service and providing top-of-the-line vehicles to our clients. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by professionals who are passionate about the Mercedes Benz brand.

About The Company

Mercedes Benz of North Haven is a leading luxury car dealership located in North Haven, Connecticut. We pride ourselves on delivering exceptional customer service and providing top-of-the-line vehicles to our clients. As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by professionals who are passionate about the Mercedes Benz brand.

Description of the role

We are seeking a highly organized and customer-oriented individual to join our team as a Service Coordinator. In this role, you will be responsible for coordinating and scheduling service appointments for our customers, ordering parts needed, etc. You will work closely with our service advisors and technicians to ensure that our customers' vehicles are serviced in a timely and efficient manner.

Responsibilities

• Schedule service appointments and maintain the service appointment log
• Coordinate vehicle drop-offs and pick-ups with customers
• Provide updates to customers on the status of their vehicles
• Collaborate with service advisors to determine the estimated time of completion for each service job
• Ensure that all required paperwork is completed accurately and in a timely manner
• Resolve any customer concerns or issues related to service appointments

Requirements

• Prior experience in a customer service
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to multitask and prioritize tasks effectively
• Good communication skills, both verbal and written
• Proficiency in using scheduling software and MS Office applications
• Knowledge of automotive terminology and service processes is a plus

Benefits

The successful candidate will enjoy the following benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services
• Opportunities for career advancement