Service Coordinator

Community Access; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Community Access seeks a Service Coordinator to provide engagement and comprehensive support to residents in our supported housing programs in New York City. You will help individuals maintain housing, pursue recovery, access community resources, and explore education or vocational opportunities.

Work is person-centered, with responsibilities including group activities, timely documentation, and collaboration with tenants and staff.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.
• Fingerprinted and cleared through a background check.
• Bilingual Spanish-speaking preferred, other languages beneficial.

Responsibilities

• Facilitate a minimum of four groups per month with diverse topics.
• Complete assessments and service plans on time.
• Document service notes within 48 hours of meetings.
• Ensure monthly in-apartment visits for tenants on caseload.
• Provide direct service work totaling around 40 hours monthly.

Skills

Communication

Organization

Conflict mediation

Teamwork

Spanish language

Problem solving

Education

High school diploma or GED

Bachelor's degree in related field preferred

Tools

Microsoft Word

Excel

Job description

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

Program/Department Description

The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Position Overview

The Service Coordinator provides engagement and comprehensive support services to program participants who are living in Community Access’ supported housing programs. The Service Coordinator supports program participants using a person-centered model that supports individuals in maintaining their housing and developing and reaching goals that could include but are not limited to furthering their recovery, accessing community-based treatment and support services, connecting to community, family and social support networks, and exploring educational or vocational opportunities. Service Coordinators are responsible for providing individual support as well as community building group activities.

Key Performance Indicators

• Facilitate a minimum of four groups per month, either four different groups or two different recurring groups.
• Ensure that all services, follow- up and documentation are completed on time including:
• All assessments and service plans for the program are completed on time.
• Complete at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing), entered within 48 hours of the meetings.
• Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in the Community Residences).
• Consistently document 40 hours of direct service work each month

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
• Minimum of a high school diploma or equivalent (GED) required; bachelor’s degree in related field preferred – work experience within field may be substituted for degree.
• Ability to prioritize and meet deadlines.
• Excellent oral and written communication skills.
• Be creative and flexible.
• Ability to utilize various computer programs, including Microsoft Word and Excel.
• Show initiative and be responsible for follow through.
• Ability to maintain confidential information, as related to position.
• Ability to work independently and as part of a team.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Must be fingerprinted and cleared through a background clearance process.
• Bilingual Spanish-speaking, preferred. Ability to speak other relevant languages, dependent on specific needs of program participants.
• Sunday to Thursday schedule.

Community Access is an Equal Opportunity Employer. M/F/D/V.

Women, People of Color and Members of the LGBT community are strongly encouraged to apply.

We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.

www.communityaccess.org