Service Coordinator

Acacia Network; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Acacia Network is seeking a Service Coordinator (Homes Together Program) in Bronx, NY to provide housing support and case management under the Program Director. Responsibilities include liaison work with building managers, on-site crisis intervention, and documentation of monthly progress and program data.

The role requires an Associate’s Degree and 3+ years in mental/behavioral health, with strong organizational and communication skills.

Qualifications

• Associate’s Degree or equivalent related field required.
• Three (3+) years previous relevant experience in a Mental or Behavioral Health environment required.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multi task with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.

Responsibilities

• Housing Liaison: acts as liaison between participants, superintendents and building managers to ensure repairs are completed.
• Case Management and Record Keeping: provides case management and on-site crisis intervention, completes service plans, maintains documentation and progress notes.
• Housing Reporting Requirements: completes annual tenant rent calculation forms and apartment inspections, updates program database and leases.

Skills

Case management

Interpersonal skills

Written communication

Organizational skills

Diplomacy and discretion

Multi-tasking

Education

Associate’s Degree or equivalent

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

MISSION STATEMENT:

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW:

Under supervision of the Program Director, the Service Coordinator (Homes Together Program) is responsible for providing case management, housing support to participants and monthly reporting requirements that will ensure compliance with the parameters of the program. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. Bronx, New York 10455

KEY ESSENTIAL FUNCTION:

Housing Liaison

• Acts as liaison between participants, superintendents and building managers to ensure all repairs are completed to either the participant’s apartment unit or the building.
• Maintains a Building / Apartment Log, which includes date, and condition of the apartments or building.
• Reports all non-compliance issues with respect to the apartment and/or building to the Supportive Housing Manager, including incidents requiring immediate attention.

Case Management and Record Keeping

• Provides case management and on-site crisis intervention.
• Completes required service plans.
• Facilitates monthly CAB tenant meetings.
• Educates participants with respect to good housekeeping and home-safety practices, budgeting and landlord/tenant relations, as necessary.
• Maintains appropriate documentation of all tenant contacts.
• Documents monthly progress notes in the participants’ chart.
• Conducts home visits to help evaluate participants’ compliance with the rules and regulations of the program and to assess the need for referral to supportive services.
• May escort participants to social services agencies, as requested.
• Reports any alleged child neglect or abuse to the Supportive Housing Manager.

Housing Reporting Requirements

• Responsible for completing annual tenant rent calculation forms, when applicable.
• Responsible for completing annual apartment inspection forms, monthly & Annual.
• Updates monthly program data base.
• Ensures annual leases are updated and filed.

REQUIREMENTS:

• Associate’s Degree or an equivalent related field required.
• Three (3+) years previous relevant experience in a Mental or Behavioral Health environment required.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multi task with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.