Resident Care Coordinator

West Hill Crest DDA Group Home; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

West Hill Crest DDA Group Home is seeking a Resident Care Coordinator to manage medical and behavioral health appointments, transportation, and monthly activity planning for residents. The role focuses on ensuring access to healthcare, encouraging independence, and coordinating community-based activities.

Ideal candidates are organized, dependable, compassionate, and committed to protecting residents’ privacy while supporting their quality of life and personal growth.

Qualifications

• High school diploma or GED required.
• Strong organizational, scheduling, communication, and time-management skills preferred.
• CPR/First Aid certification and other required training must be maintained.

Responsibilities

• Coordinate and schedule residents’ medical, behavioral health, and specialty care appointments.
• Arrange transportation and accompany residents to appointments when needed.
• Develop and manage a monthly activity calendar with recreational, social, educational, and community-based events.
• Maintain up-to-date appointment and activity records ensuring privacy and HIPAA compliance.
• Advocate for residents’ healthcare access and coordinate care with staff and management.

Skills

Organization

Scheduling

Communication

Time management

Confidentiality

Driver's license

Caregiving

Education

High school diploma or GED

Job description

The Resident Care Coordinator is responsible for coordinating and scheduling residents’ medical, behavioral health, and specialty care appointments while ensuring residents are transported to and from appointments as scheduled. This position also coordinates monthly recreational, social, educational, and community-based activities to promote residents’ independence, health, personal growth, and quality of life.

The ideal candidate is organized, dependable, compassionate, and committed to ensuring that each resident receives appropriate healthcare services and opportunities for meaningful community participation.

Essential Duties and Responsibilities

1. Medical Appointment Coordination

• Schedule and coordinate all required medical appointments for residents.
• Maintain a current calendar of upcoming appointments and follow-up visits.
• Coordinate primary care and annual physical examinations.
• Schedule and track eye exams and vision care appointments.
• Coordinate OB/GYN appointments and other women’s healthcare services.
• Schedule behavioral health and psychiatric appointments.
• Coordinate dental appointments, laboratory work, specialist visits, and other recommended medical services.
• Monitor upcoming appointments and communicate scheduling needs to appropriate staff and management.
• Reschedule missed or canceled appointments promptly.
• Ensure follow-up appointments and provider recommendations are communicated to authorized personnel.
• Maintain accurate appointment records and documentation in accordance with agency policies.

2. Transportation and Appointment Attendance

• Ensure residents are transported safely and on time to scheduled appointments.
• Coordinate transportation arrangements and confirm staff coverage when necessary.
• Accompany residents to appointments when assigned and authorized.
• Ensure residents are treated with dignity, respect, and privacy during transportation and medical visits.
• Communicate appointment outcomes and follow-up instructions to the appropriate authorized staff.
• Report missed appointments, transportation issues, and other concerns to the supervisor.

3. Monthly Activity Planning and Coordination

• Develop a monthly activity calendar for the group home.
• Plan recreational, social, educational, cultural, and community-based activities.
• Coordinate activities based on residents’ interests, preferences, abilities, and individualized support plans.
• Schedule outings to parks, shopping centers, restaurants, libraries, community events, and other appropriate destinations.
• Incorporate activities that encourage independence, socialization, physical wellness, and life skills.
• Coordinate transportation, staffing, supplies, and other arrangements for planned activities.
• Post or distribute the monthly activity calendar for staff and residents.
• Document completed activities and communicate schedule changes to the appropriate staff.

4. Recordkeeping and Communication

• Maintain an up-to-date appointment calendar for each resident.
• Maintain a master calendar for medical appointments and group home activities.
• Track routine appointments and follow-up needs to help prevent missed or overdue care.
• Communicate appointment schedules and activity plans
• Protect residents’ confidential health information and follow applicable HIPAA requirements and agency privacy policies.

5. Resident Advocacy and Quality of Care

• Promote residents’ access to appropriate healthcare and community resources.
• Respect each resident’s rights, choices, dignity, and individual preferences.
• Report urgent health concerns, barriers to care, or repeated missed appointments to the supervisor.
• Support residents in participating in decisions about their healthcare and activities, consistent with their rights and support needs.
• Perform other related duties as assigned by the Group Home Administrator.

Qualifications

• High school diploma or GED required.
• Previous experience in a group home, healthcare, human services, or direct support setting preferred.
• Strong organizational, scheduling, communication, and time-management skills.
• Valid driver’s license and acceptable driving record if responsible for transporting residents.
• Ability to maintain confidentiality and handle sensitive resident information appropriately.
• Ability to work respectfully with individuals with intellectual or developmental disabilities and other support needs.
• Reliable, compassionate, professional, and detail oriented.
• CPR/First Aid certification and other required training must be maintained in accordance with agency policy and applicable regulations.