Social Services - Social Services Coordinator

Active Day; Taunton (MA); On-site; USD 52,000 - 75,000; Full time

Job summary

Active Day in Taunton, MA is seeking a Social Services Coordinator to plan, organize, develop and deliver social services to members and their families. You will conduct social service assessments and summaries and provide case management.

Collaborate with the Center Director and clinical team to ensure high-quality care, maintain HIPAA compliance, and coordinate with external agencies as needed. The role requires strong communication, teamwork, and the ability to support members.

Qualifications

• Must hold a valid state social work license or certification.
• Minimum of 1 year social work experience in a health care setting, preferably with seniors or disabled.
• Knowledge of state and federal OSHA regulations.
• Excellent verbal and written communication.
• Strong collaboration, interpersonal and customer service skills.
• Strong organizational and time-management skills.
• Ability to work in a collaborative, team environment.
• Proficient computer skills.
• Willingness to support members as needed.

Responsibilities

• Provide case management coordinating with internal and external services for members and families.
• Coordinate with the Nurse Manager and clinical team for care plans.
• Participate in Safety and Quality Committees and caregiver groups; record notes as required.
• Evaluate referrals to determine admission suitability and assist with external referrals.
• Assist members with financial resources when needed.
• Ensure compliance with policies and regulatory authorities and prepare paperwork.
• Maintain written communication and provide billing, transportation and referral information as needed.
• Engage in community outreach and marketing activities for the center.
• Provide active assistance with activities of daily living as needed.
• Duties may be expanded as needed by management.

Skills

State license/certification

Social work experience

OSHA regulations

Collaboration

Communication skills

Interpersonal skills

Organizational skills

Time management

Teamwork

Computer skills

Member support

Job description

Job Summary

The Social Services Coordinator is responsible to plan, organize, develop and deliver all required social services to meet the needs of our members and their families/caregivers. The Social Services Coordinator will be responsible for all Social Service Assessments and Summaries as well as provide case management services to address the psychosocial and socio-economic needs of members and their families or caregivers. The Social Services Coordinator communicates regularly with the Center Director and clinical team to ensure members receive the most comprehensive and quality of care possible and that all care is conducted within HIPAA regulations and in accordance with all state required laws and regulations.

Qualifications

1. Must be licensed or certified by State
2. Minimum one (1) year social work experience in a health care facility, preferably working with seniors and/or adults with disabilities strongly preferred.
3. Knowledge of applicable state and federal environmental and OSHA regulations
4. Extremely strong collaborate skills across all levels of staff
5. Excellent verbal and written communication skills
6. Excellent interpersonal and customer service skills
7. Excellent organizational skills and attention to detail.
8. Excellent time management skills with a proven ability to meet deadlines.
9. Thrives in a collaborative and team environment
10. Good Computer skills
11. Ability to step in and help the team as needed to support our members.

Job Responsibilities

1. Provides case management to coordinate with internal and external ancillary services for members and families.
2. Coordinates with Nurse Manager and/or members of the clinical team in the development and implementation of member plans of care.
3. Participates on Safety and Quality Assurance Committees and establishes and schedules Member Council meetings, Caregiver Support Groups. Participates in Care Plan for Interdisciplinary Team and records clinical notes as required.
4. Evaluates members referred to the Center to determine appropriateness for admission. Assists with referrals to other agencies when a member is not appropriate or becomes inappropriate to participate as a member at the Center.
5. May explore and evaluate financial situations and assist members in using appropriate resources.
6. Ensures compliance with all company policies and procedures and applicable regulatory authorities (ie: State Department of Health and Senior Services, state and federal environmental agencies, OSHA, USDA) and prepares paperwork as required.
7. Maintains formal written communication with members and families and facilitates counseling through support groups and one-on-one sessions.
8. Maintains accurate files and records of member and social services information. Provides billing, transportation and member referral information as needed.
9. Participates in community outreach programs, including communication with other health and social service providers and inquiries from prospective members. Participates in Center marketing activities.
10. Provides active assistance with members as needed (ie: hygiene, meals, ambulation, arrivals and departures, and social activities).
11. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

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