Service Coordinator

Ahern; Madison (WI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Top-Tier Benefits

401(k) match

Health benefits

Paid parental leave

Mental health resources

Wellness programs

Professional growth opportunities

Hybrid/work flexibility

Job summary

Ahern is seeking a Service Coordinator in Madison, WI to deliver outstanding customer service, manage emergency service calls, and coordinate dispatch of technicians for service inspections and preventative maintenance.

You will handle part ordering, purchase orders, invoicing support, and maintain customer data while generating regular reports in a fast-paced environment.

Qualifications

• One to three years of prior experience in a service-related position.
• Associate degree in a related field is a plus.
• Equivalent combination of education and experience.

Responsibilities

• Take emergency service calls and provide timely response.
• Provide main dispatch duties and schedule technicians daily.
• Coordinate part ordering, issue purchase orders, and assist invoicing/billing questions.
• Maintain customer database information and generate weekly/monthly reports.
• Support technicians and field supervisors while maintaining positive relations with staff.

Skills

Customer service

Organizational skills

Communication skills

Education

Associate degree in a related field

Tools

Microsoft Word

Excel

Job description

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Madison, WI .

How You Will Contribute

As a Service Coordinator, you will need to display exceptional customer service skills while interacting with Ahern’s customers, taking emergency service calls that need to be addressed in a timely manner, providing main dispatch duties, and scheduling technicians daily for service inspections and preventative maintenance. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. You will be responsible for maintaining customer database information, generating weekly and monthly reports, and providing support to technicians and field supervisors while maintaining a positive relationship with office and field staff in a fast-paced, deadline-driven environment.

What You Need To Qualify

The ideal candidate must be a self-starter and have excellent decision-making, organizational, critical thinking, and communication skills, in addition to the ability to handle multiple tasks and be able to work well independently as well as with a team. One to three years of prior experience in a service-related position, an associate degree in a related field is a plus, and/or an equivalent combination of education and experience. Prior experience with Microsoft Word and Excel is required. If you are ready to demonstrate this expertise, Ahern wants you!

What’s in it for you?

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s How We Stand Out From The Rest

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity/Affirmative Action Employer and is committed to providing a workplace free from discrimination and harassment.