Service Coordinator

Alta Equipment Company; Livonia (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training

Outstanding benefits package (Medical,

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group in Livonia, MI is seeking a full-time Service Coordinator to interface with service customers, technicians, parts, and vendors. You’ll schedule and confirm service appointments, open and close work orders, and track costs and WIP.

Strong computer skills (Word, Excel, Outlook) and ideally ERP experience are required. Excellent verbal and written communication, time management, and the ability to work with all levels of staff are essential.

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: ability to read and interpret documents and write routine reports.
• Mathematical & reasoning skills: basic arithmetic for money, units, and measurements; apply simple instructions.

Responsibilities

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Skills

Customer service

MS Office (Word/Excel/Outlook)

Verbal & written communication

Time management

Reading & writing documents

Adaptability

Tools

ERP systems

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

Benefits and Resources:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

We are looking for a full time Service Coordinator.

This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!