Service Coordinator

Pippin Brothers, Inc.; Lawton (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Unlimited earning potential

Medical Insurance (health, dental, and

Job summary

Pippin Brothers, Inc. in Lawton, OK is seeking a customer service dispatch specialist to connect homeowners with our trusted home-services team. You will coordinate between customers and technicians to ensure a smooth, accurate service experience.

You’ll evaluate calls, record service details, update customers, and help with invoices and parts orders. If you enjoy fast-paced problem solving and teamwork, this is a great fit.

Qualifications

• Provide excellent customer service and communication.
• Ability to prioritize urgent calls and route to the right technician.
• Maintain accurate records of service calls and updates.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Coordinate between customer and technician to ensure best experience for both.
• Record and report the service calls.
• Participate in training to grow as a professional.
• Update customers throughout the day on technician progress.
• Input and process technician time and commissions.
• Process customer invoices and arrange parts as needed.

Skills

Customer service

Communication

Problem solving

Job description

Description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Lawton. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Location

Lawton, OK

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning.

The Big Task

You will evaluate customer calls and match the right technician to every job. You are coordinating between the customer and technician to make sure its the best experience for them both.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
• Input and process technician time and commissions.
• Process customer invoices, including taking care of parts that need to be ordered.

Desired Skills And Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• Our top performers are among the highest paid in Lawton. You’ll have unlimited earning potential.
• Medical Insurance -- we have insurance for health, dental, vision, life insurance, short-term and long-term disability
• 401k Plan with a company match
• Two weeks paid vacation with paid holidays
• Cell phone allowance
• Ability to earn spiffs and overtime
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Pippin Brothers.