Service Coordinator

Triple Cities Network Solutions; Johnson City (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Triple Cities Network Solutions in Johnson City, TN is seeking a detail-oriented Service Coordinator to help maintain operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.

You will serve as the first contact for client support calls, create and manage tickets with complete details, monitor workflows, prepare client quotes for hardware and services, manage vendor PO tracking, and schedule technicians to optimize response times.

Responsibilities

• Serve as the first point of contact for client support calls and route issues to the appropriate technical team.
• Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.
• Proactively monitor systems and workflows to identify service disruptions or emerging issues.
• Prepare client quotes for hardware, software, and related services based on identified needs.
• Manage vendor relationships by placing and tracking purchase orders for third-party products and services.
• Oversee the equipment intake process and ensure proper handling according to procurement procedures.
• Organize and maintain technician schedules to optimize resource availability and response times.
• Assist with level 1 technical support as needed.

Job description

Job Summary:
We are seeking a detail-oriented and proactive Service Coordinator to join our team at Triple Cities Network Solutions. This role is critical in maintaining operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.

Key Responsibilities:

• Serve as the first point of contact for client support calls and route issues to the appropriate technical team.

• Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.

• Proactively monitor systems and workflows to identify service disruptions or emerging issues.

• Prepare client quotes for hardware, software, and related services based on identified needs.

• Manage vendor relationships by placing and tracking purchase orders for third-party products and services.

• Oversee the equipment intake process and ensure proper handling according to procurement procedures.

• Organize and maintain technician schedules to optimize resource availability and response times.

• Assist with level 1 technical support as needed.