Service Coordinator

Exponential Power; Indianapolis (IN); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Exponential Power in Indianapolis, IN is seeking a Service Coordinator to support the Service Manager and field technicians by coordinating daily operations, quoting, inventory, invoicing, and customer communications. This role requires strong MS Office skills and experience with NetSuite ERP; the candidate should be able to analyze processes and suggest improvements, work independently and with teams.

Prior office management or service/customer service background is preferred, with a background

Formación

• Minimum high school diploma.
• Prior office manager experience in a branch or significant service/customer service background.
• Experience in field service, distribution, or manufacturing a plus.
• Demonstrated ERP experience, NetSuite preferred.

Responsabilidades

• Manage and support day-to-day office activities including safety, environmental, accounting and HR policy enforcement.
• Assist Service Manager with customer support, quote creation, correspondence and follow-up.
• Maintain customer information in NetSuite including quotes, inventory, POs and communications.
• Communicate with customers to obtain POs and perform service invoicing functions.
• Assist service department with customer correspondence and inspection reports issuance.
• Coordinate inventory accounting and control processes, asset movements, and scrap accounting.
• Serve as back-up to the Service Manager.
• Coordinate field technicians’ schedules to address customer needs within region.

Conocimientos

Office management

Customer service

MS Office

NetSuite

Communication

Educación

High school diploma

Herramientas

NetSuite ERP

Descripción del empleo

The Service Coordinator is responsible for working with the Service Manager, corporate personnel and others in supporting the key operational requirements of the service branch. The Service Coordinator supports the Service Manager in all aspects of service and customer support and works with senior managers in implementation and enforcement of company operating policies and procedures. The Service Coordinator is also the key backup and support position for the service department of the branch. This position must be able to utilize our ERP system (NetSuite) in all areas of customer activities including customer maintenance, communication, quote generation, inventory, invoicing, collections, and follow-up. A key attribute of the Service Coordinator is having the ability to review key processes to continuously look for ways to create more efficient processes and provide recommendations for implementation.

Responsibilities:

• Manage and support day-to-day office activities including the support and enforcement of safety, environmental, accounting and HR policies
• Assist Service Manager in key aspects of customer support including sales quote creation, customer correspondence, and follow-up
• Maintain relevant customer information in the NetSuite ERP system including customer quote, inventory, purchase orders and communication
• Communicate with customers to obtain PO's for service or product sales and perform service invoicing functions
• Assist the service department with development and issuance of customer correspondence including completion and issuance of customer inspection reports
• Coordinate inventory accounting and control processes including material movements of assets (pick-up and delivery) to/from other company locations and ensure proper scrap accounting is being followed
• Serve as back-up to the Service Manager
• Coordinate schedule of field technicians to address customer needs within region
• Other duties as assigned
• High school diploma, advanced education a plus
• Prior experience as an office manager in a branch operation or significant experience in a service, operational, or customer service environment
• Experience working with a field service, distribution or manufacturing environment a plus
• Demonstrated experience and knowledge of an integrate ERP (Enterprise Resource Planning) system, NetSuite a plus

Job Requirements, Skills, and Abilities:

• Desire to work independently as well as with others
• Ability to quickly analyze situations and make a decision, providing immediate feedback to the customer, staff and corporate senior managers
• Strong written and verbal communication skills, both internally and externally
• Ability to complete, in a timely manner, accurate customer reports, work orders and other reports as required
• Ability to multi-task in a fast-paced environment
• Experience in Microsoft Office (i.e. Word, Excel, Outlook, etc.)
• Working knowledge of an integrated ERP system