Service Coordinator

RHF Management, Inc.; Indianapolis (IN); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Term life and Voluntary supplemental

Job summary

The Service Coordinator at RHF Management, Inc. supports residents' well-being by identifying needs and coordinating services. This full-time role is split between University Center and Villa at Sacred Heart in Indianapolis, IN, with 50-unit communities.

You will build relationships with local providers, develop health and wellness programs, advocate for residents, monitor referrals, and maintain records. The position is non-exempt with potential overtime in line with federal and state law.

Qualifications

• Strong understanding of available supportive services and community resources for older adults.
• Advocacy and problem-solving to address residents' needs.
• Commitment to ethical standards and client confidentiality.
• Ability to collaborate with residents, staff, community partners, and service providers.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide comprehensive service coordination to enhance residents' quality of life and independence.
• Establish and maintain connections with local service providers for health, wellness, and social resources.
• Develop and sustain health and wellness programs tailored to residents.
• Maintain a directory of community resources and monitor referrals.
• Advocate for residents and liaise with community services as needed.
• Foster relationships with community agencies and service providers.
• Communicate effectively between residents and providers.
• Collaborate with management and other departments to deliver social services.
• Provide crisis information, referrals, and support when needed.
• Document resident interactions and maintain accurate records.
• Perform additional duties to support RHF's mission.

Skills

Supportive Services Expertise

Advocacy & Problem-Solving

Ethical Standards

Collaboration

Independent Work

Communication

Time Management

Technical Proficiency

Education

Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field

Experience working with diverse groups of seniors and disabled individuals

Tools

MS Office Suite

Job description

The Service Coordinator plays a key role in supporting the well‑being of our residents by identifying their needs and coordinating appropriate services. This position involves building relationships with community service providers, developing health and wellness programs, and advocating for residents. There is an immediate opening for full‑time, 40 hours a week, Social Service Coordinator split between 2 older adult residential communities; University Center and Villa at Sacred Heart. The communities consists of 50 units each, located in Indianapolis, IN.

Key Responsibilities:

• Resident Assessment: Evaluate residents' needs to identify services that can enhance their quality of life and promote independence.
• Service Coordination: Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.
• Program Development: Create and sustain educational health and wellness programs tailored to the needs of the residents.
• Resource Management: Develop and maintain a comprehensive directory of community resources and services available to residents.
• Advocacy: Act as a resident advocate, empowering residents to advocate for themselves and liaising between residents and community services.
• Community Liaison: Build and maintain positive relationships with community agencies, networking with service providers, and identifying new services for residents.
• Communication: Foster effective communication between residents and service providers, ensuring an open and supportive environment.
• Collaboration: Serve as an advocate and liaison with management, other departments within the housing facility, and external agencies providing social services, health benefits, training, and more.
• Crisis Intervention: Provide information, referrals, and support for residents in need of crisis intervention and conflict resolution.
• Referral Monitoring: Track and monitor resident referrals to external agencies, ensuring follow‑up and service delivery.
• Record Keeping: Maintain accurate and up‑to‑date records, including daily and monthly reports, to document service coordination and resident interactions.
• Additional Duties: Perform other tasks as assigned to support the mission and goals of RHF.

Knowledge & Skills:

• Supportive Services Expertise: Strong understanding of available supportive services and community resources for older adults.
• Advocacy & Problem‑Solving: Proven ability to advocate for residents' needs and resolve issues.
• Ethical Standards: Commitment to maintaining high ethical standards and client confidentiality.
• Collaboration: Ability to work effectively with residents, staff, community partners, and service providers.
• Independent Work: Capable of working independently and with minimal supervision.
• Communication: Excellent verbal and written communication skills.
• Time Management: Strong organizational and time management skills, ensuring timely completion of tasks and resident needs.
• Technical Proficiency: Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

Education & Experience:

• Preferred: Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field.
• Experience Considered: Candidates with relevant work experience will be considered.
• Preferred Experience: Experience working with diverse groups of seniors and disabled individuals.

Compensation:

Actual base salary considers several factors including but not limited to geography, job‑related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non‑exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $24.00- $24.00 per hour.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.