Service Coordinator

RHF (Retirement Housing Foundation); Cedar Rapids (IA); On-site; USD 33,062 - 34,440; Part time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance

Term life and supplemental insurance

Job summary

RHF (Retirement Housing Foundation) is seeking a part-time Service Coordinator for Westover Manor in Cedar Rapids, IA. This role focuses on enhancing residents' well-being by coordinating appropriate services and developing health programs.

The ideal candidate will have a Bachelor's degree in a related field, strong advocacy skills, and the ability to work collaboratively with various stakeholders.

The position offers competitive pay, health benefits, and other advantages.

Qualifications

• Strong understanding of supportive services for older adults.
• Proven ability to advocate for residents’ needs.
• Excellent verbal and written communication skills.
• Experience working with diverse groups of seniors and disabled individuals.

Responsibilities

• Evaluate residents' needs to identify service enhancements.
• Maintain connections with local service providers.
• Create educational health and wellness programs.
• Act as a resident advocate and empower self-advocacy.
• Foster effective communication with residents and service providers.

Skills

Supportive Services Expertise

Advocacy & Problem‑Solving

Ethical Standards

Collaboration

Independent Work

Communication

Time Management

Technical Proficiency

Education

Bachelor’s degree in Gerontology, Human Services, Social Work, or related field

Tools

MS Office Suite

Job description

Job Summary

Service Coordinator plays a key role in supporting the well‑being of our residents by identifying their needs and coordinating appropriate services. You will build relationships with community service providers, develop health and wellness programs, and advocate for residents. This position is a part‑time, 20‑hour per week Social Service Coordinator at Westover Manor, a 39‑unit older adult residential community in Cedar Rapids, IA.

Key Responsibilities

• Resident Assessment: Evaluate residents' needs to identify services that can enhance their quality of life and promote independence.
• Service Coordination: Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.
• Program Development: Create and sustain educational health and wellness programs tailored to the needs of the residents.
• Resource Management: Develop and maintain a comprehensive directory of community resources and services available to residents.
• Advocacy: Act as a resident advocate, empowering residents to advocate for themselves and liaising between residents and community services.
• Community Liaison: Build and maintain positive relationships with community agencies, networking with service providers, and identifying new services for residents.
• Communication: Foster effective communication between residents and service providers, ensuring an open and supportive environment.
• Collaboration: Serve as an advocate and liaison with management, other departments within the housing facility, and external agencies providing social services, health benefits, training, and more.
• Crisis Intervention: Provide information, referrals, and support for residents in need of crisis intervention and conflict resolution.
• Referral Monitoring: Track and monitor resident referrals to external agencies, ensuring follow‑up and service delivery.
• Record Keeping: Maintain accurate and up‑to‑date records, including daily and monthly reports, to document service coordination and resident interactions.
• Additional Duties: Perform other tasks as assigned to support the mission and goals of RHF.

Knowledge & Skills

• Supportive Services Expertise: Strong understanding of available supportive services and community resources for older adults.
• Advocacy & Problem‑Solving: Proven ability to advocate for residents' needs and resolve issues.
• Ethical Standards: Commitment to maintaining high ethical standards and client confidentiality.
• Collaboration: Ability to work effectively with residents, staff, community partners, and service providers.
• Independent Work: Capable of working independently and with minimal supervision.
• Communication: Excellent verbal and written communication skills.
• Time Management: Strong organizational and time‑management skills ensuring timely completion of tasks and resident needs.
• Technical Proficiency: Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

Education & Experience

• Preferred: Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or a related field.
• Experience Considered: Candidates with relevant work experience will be considered.
• Preferred Experience: Experience working with diverse groups of seniors and disabled individuals.

Compensation

Actual base salary considers several factors including but not limited to geography, job‑related knowledge, experience, and budget. The role is considered non‑exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $24.00–$25.00 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and voluntary supplemental life insurance

Employees working less than 30 hours per week are not eligible for RHF benefits unless otherwise specified under applicable state or federal laws. Eligibility for specific benefits may vary depending on the position, work schedule, and location in accordance with federal and state labor laws.