Service Coordinator

Burkert New Zealand Ltd.; Huntersville (NC); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Burkert USA Corp is seeking a dedicated service coordinator in Huntersville, NC to manage end-to-end customer service from first contact through delivery and beyond. You will triage inquiries, coordinate quotes with Inside Sales, and keep customers informed about calibration progress.

The role requires 2–5 years in customer service or operations, strong communication, and the ability to manage multiple jobs, with SAP experience preferred.

Qualifications

• 2–5 years' experience in customer service, service coordination, or operations.
• Strong written and verbal communication skills.
• Ability to manage multiple open jobs and prioritize.
• Proficient in Windows and Microsoft Office.
• Experience with SAP is preferred.
• Self-directed and collaborative team player.
• High energy and detail oriented.

Responsibilities

• Manage US service email and inbox triage and routing.
• Act as single point of contact from first contact through delivery.
• Provide proactive status updates during the calibration process.
• Coordinate with inside sales on formal quote issuance.
• Attend shop floor to monitor active job status.
• Prepare units for production and create manual repair orders.
• Coordinate inbound parts and shipments with factories overseas.
• Report on calibration throughput and bottlenecks; escalate delays.

Skills

Customer ownership

Proactive mindset

Team player

Clear communication

Multitasking

Windows & MS Office

SAP experience (preferred)

Tools

SAP

Job description

Where would you like to shape the success of your future career: Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

RESPONSIBILITIES:

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

REQUIREMENTS:

• Strong end-to-end customer ownership mindset
• Ability to work proactively
• Ability to work with a team and self-directed
• Ability to have clear written and verbal communication skills
• Able to manage multiple open jobs simultaneously and prioritize effectively
• 2-5 years' experience in customer service, service coordination, or operations
• Proficient in Windows and Microsoft Office
• Experience using SAP preferred
• Quick learner, receptive to coaching, and collaborative.
• Exceptional time management, attention to detail, and follow-up skills
• High energy, quality minded, initiative-taking, and goal oriented

BURKERT CULTURE:

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.