Field Service and Calibration Technican

Christian Bürkert GmbH; Huntersville (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Burkert USA Corp is a world-leading manufacturer of process measuring and control technology. This role supports field service, calibration, and on-site commissioning across pharmaceutical, biotech, and industrial sites, with travel nationwide and a base in the Charlotte office.

You will install, calibrate, and troubleshoot valves, sensors, and instrumentation, prepare field reports, and identify service opportunities.

Qualifications

• 5+ years in field service, instrumentation, or hands-on maintenance in process industries.
• Experience with on-site installation, commissioning, and repair of valves/instrumentation/automation equipment.
• Strong fault-finding and troubleshooting on electro-pneumatic systems and control loops.

Responsibilities

• Install and commission Bürkert valves, actuators, manifolds, and instrumentation at pharmaceutical, biotech, food & beverage, and industrial sites.
• Perform startup checks, loop checks, and functional testing per Bürkert procedures and industry standards.
• Configure, parameterize, and calibrate devices to customer specs on-site, including basic field adjustments.
• Document commissioning activities and provide test records and customer sign-off.
• Field calibration, diagnostics & repair; on-site calibration of valves, sensors, and instrumentation.
• Diagnose and resolve issues in control valves, positioners, manifolds, and sensor systems.
• Repair and replace components following Bürkert and customer procedures.
• Identify root causes and propose corrective actions; advise on maintenance intervals and spares.
• Interface with calibration houses and QA/Validation teams to ensure traceability.
• Act as technical face of Bürkert at customer sites and brief customers on findings.
• Identify service opportunities and support proposals and scopes of work.
• Collaborate with sales and service management to develop regional service offerings.
• Support internal training and mentoring of technicians as the team grows.
• Submit detailed field service and calibration reports within agreed timeframes.
• Maintain records of instruments, references, and calibration results in service tools.
• Manage tools, test equipment, and spare parts inventory; ensure calibration status.
• Travel nationwide to customer sites; coordinate with service coordinator to minimize downtime.
• Typical travel up to 60%; remaining time at Charlotte office for internal work.

Skills

Field service

Troubleshooting

Customer facing

Installation/Commissioning

Documentation

Tools

Portable calibrators

Calibration instruments

Electro-pneumatic tools

Job description

Where would you like to shape the success of your future career: Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

RESPONSIBILITIES

• Install and commission Bürkert valves, process actuators, manifolds, instrumentation, and control systems at pharmaceutical, biotech, food & beverage, and industrial sites.
• Perform startup checks, loop checks, system verification, and functional testing according to Bürkert procedures, customer requirements, and relevant industry standards (e.g., GMP, ASME BPE where applicable).
• Configure, parameterize, and calibrate devices (flow, pressure, level, temperature, mass flow controllers) to customer specifications on-site, including basic field adjustments and verification against reference standards.
• Document all commissioning activities and provide clear handover, test records, and customer sign-off.
• Field calibration, diagnostics & repair
• Perform routine and corrective on-site calibration of valves, sensors, transmitters, and instrumentation used in fluid control and process automation.
• Diagnose and resolve technical issues in control valves, positioners, manifolds, and sensor systems, including pneumatic and electrical troubleshooting.
• Execute component-level repair and replacement (actuators, coils, electronics, seals) following Bürkert and customer quality procedures.
• Identify root cause of failures and propose corrective and preventive actions, including recommendations on maintenance intervals, spares, and design improvements.
• Interface with calibration houses and customer QA/Validation teams as needed to ensure traceability and compliance.
• Customer interaction, technical consulting & service business development
• Act as the technical face of Bürkert at customer sites, maintaining a professional, clear, and solution-focused presence in all interactions.
• Brief customers on work performed, findings, calibration results, and recommended follow-up actions, including upgrade or retrofit opportunities.
• Identify and help develop service business opportunities such as preventive maintenance programs, calibration contracts, valve audits, and modernization projects, leveraging your industry relationships and experience.
• Collaborate with sales and service management to help develop the regional service offering and support proposals and scopes of work based on field insights.
• Internal service work & service program development (Charlotte office)
• Perform bench repair, calibration, and functional testing of Bürkert equipment in the Charlotte service office, including incoming inspection and RMA processing.
• Help define service processes, documentation templates, and tools for the new service organization (work instructions, report formats, calibration workflows, spare parts lists).
• Provide feedback on service KPIs, recurring issues, and continuous improvement opportunities to the Service Manager.
• Support internal training, knowledge sharing, and mentoring of additional technicians as the team grows.
• Reporting, documentation & tools
• Complete detailed field service and calibration reports for every job and submit within agreed timeframes.
• Maintain accurate records of instruments, references, and calibration results in the chosen service and calibration tools.
• Manage your own tools, test equipment, and spare parts inventory, ensuring readiness and valid calibration status of your reference devices.
• Travel to customer sites nationwide as required, including short-notice callouts for priority pharmaceutical and industrial accounts.
• Coordinate scheduling with the service coordinator to minimize customer downtime and align with production windows.
• Typical travel expectation: up to 60%, with the remainder spent in the Charlotte office on internal service work, repair activity, and service program development.

REQUIREMENTS

• 5+ years of experience in field service, instrumentation service, or a hands-on maintenance/engineering role in process industries (pharma, biotech, chemical, food & beverage, or similar).
• Proven experience with on-site installation, commissioning, and repair of industrial valves, instrumentation, or automation equipment.
• Strong fault-finding and troubleshooting skills on electro-pneumatic systems, sensors, and control loops; able to work independently under pressure in a production environment.
• Experience performing and documenting field calibrations (e.g., pressure, flow, temperature, level) using reference standards or portable calibrators.
• Excellent customer-facing communication skills, both written and verbal, with presenting findings to engineering, maintenance, and QA/Validation teams.
• Strong documentation skills, including clear technical field reports and calibration records.
• Valid driver's license and willingness to travel regularly in North Carolina and across the United States.
• Ability to work from the Charlotte office when not traveling and actively participate in building the service organization.

BURKERT CULTURE

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.