Service Coordinator

Atlas Copco North America LLC; Houston (TX); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Excellent compensation package

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Life & Disability insurance

Job summary

Atlas Copco North America LLC is seeking a detail‑oriented Service Coordination Specialist to schedule field service installations of compressed air equipment and provide regular updates to the Service Manager and customers. You will handle order processing, parts tracking, and customer communications in SAP and planning tools.

A strong focus on accuracy, service quality, and teamwork is essential. Hybrid role based in Houston, TX with responsibilities spanning service administration and

Qualifications

• Two years of relevant service coordination and/or dispatch experience.
• High School diploma; some college preferred.
• Proficient in Microsoft Office (Word, Excel).
• Experience with SAP preferred.
• Strong organizational and communication skills.

Responsibilities

• Coordinate service scheduling with the Service Manager and customers.
• Secure purchase orders and verify terms for service work; manage service orders in SAP.
• Track paperwork and expedite parts; manage vendor purchase orders.
• Update customers on order status and long lead times as needed.
• Maintain accurate customer contact information and provide regular updates to stakeholders.
• Losterliaise between the Service Manager, technicians and customers to optimize service delivery.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Problem-solving

Microsoft Office

SAP

Time management

Education

High School diploma / some college

Tools

SAP

Job description

dental insurance, vision insurance, paid time off, retirement plan

United States, Texas, Houston

Oct 20, 2026

Your role

Mission: Schedule field service installation of compressed air equipment, providing regular updates to the Service Manager and the customer.

Roles and Responsibilities

Service Administration (60%) - Secure purchase orders for service work and verify terms and conditions with customers. Open, maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing. Track and file relevant paperwork for service jobs that are entered. Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders. Enter expedite tickets in system for critical orderes needing attention. Assist with maintaining service plan orders with updating status for scheduling jobs based on parts movement. Maintain and verify contact information for customer accounts is accurate and updated. Update customers on order progress and long lead times on case by case basis

Service Scheduling (40%) - Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system. Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization. Confirm service schedules with customers. Serve as the information liaison between the Service Manager, Service Technicians, and customers - providing regular updates to customers regarding service that is in process. Manage and control work in progress.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

To succeed, you will need

Experience- Minimum of two years of relevant service coordination and/or dispatch experience.

Education- High School diploma, some college preferred.

Skills- Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel. Experience with SAP preferred. Experience with contract planning. Basic Mechanical Knowledge preferred.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Salary range: $60K - $72K based on knowledge, skills and experience; "Geographically adjusted"

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Houston, TX