Service Coordinator

Dee Cramer, Inc.; Holly (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) plan

Profit-sharing bonus

Paid holidays

Job summary

Dee Cramer, Inc. is seeking a Service Coordinator to support field technicians and manage the flow of service requests. You will create quotes, schedule maintenance, process orders, and provide customers with timely updates.

The role emphasizes organization, communication, and teamwork in a busy service environment. Based in Michigan, the position offers Monday–Friday hours from 7:00 AM to 4:00 PM with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative or customer service experience required.
• Ability to work in a fast paced, team environment.
• Customer-focused approach with the ability to communicate professionally.

Responsibilities

• Review daily job reports for billing readiness.
• Coordinate with technicians to finalize job info and quotes.
• Handle incoming calls and create customer jobs.
• Manage dispatch board and schedule maintenance and service calls.
• Prepare weekly reports for leadership.

Skills

Customer service

Administration

Communication

Team player

Education

High school diploma

Tools

Microsoft Office

Dispatching software

Job description

Schedule

Monday through Friday, 7:00 AM - 4:00 PM

Position Title

Service Coordinator

Department

Service

Schedule

Monday through Friday, 7:00 AM - 4:00 PM

Join Our Service Team!

Looking for a role where your organization skills and customer service mindset can shine? As a Service Coordinator, you'll help manage the flow of service requests, support field technicians, and keep customers informed every step of the way. This is an opportunity to join a collaborative team, tackle new challenges each day, and play an important part in delivering exceptional service to our clients.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Review daily job reports from previous day to be processed for billing.
• Work with technicians to finalize job information, including labor, parts, and notes before providing completed job summary to Service Biller
• Take incoming customer calls and build customer jobs
• Manage the dispatch board; scheduling technicians with customers to maintenance and service calls
• Forecast and schedule work for field technicians based on weather and workload
• Order parts/lifts and verify materials are ready before scheduling job
• Creating, verifying and processing electronic purchase orders
• Assist in quoting repairs
• Create new customers and properties
• Manage technician check out from projects
• Provide weekly reports to leadership
• Process and invoice repair quotes
• Follow-up with customers as needed
• Work with customers and suppliers on warranty items
• Follow-up on recommendations with technician to make sure all information is provided for quote
• Follow-up on quotes with customers that have not been approved.
• Perform additional duties and responsibilities as assigned.

Qualifications

Minimum Requirements

• High school diploma or equivalent required
• 2+ years of administrative or customer service required
• Ability to work in a fast paced, team environment
• Customer-focused approach with the ability to communicate professionally

Preferred Qualifications

• Dispatching, call center, or facilities management experience
• Prior experience in HVAC
• Build Ops and/or Microsoft experience is a plus

Compensation & Benefits

• Competitive pay based on qualifications and experience.
• Comprehensive benefits package including Medical, Dental, Vision, Paid Time Off, Company-Paid Short-Term Disability, Long-Term Disability, and Life Insurance options.
• 401(k) plan and profit-sharing bonus opportunity.
• Paid holidays.

Why Dee Cramer?

For nearly 90 years, Dee Cramer has built its reputation on strong relationships, trusted expertise, and a commitment to doing things the right way. As a family-owned company, we foster a culture where teamwork, respect, and accountability are at the core of everything we do. We believe our people are our greatest strength. That's why we provide the training, resources, and support employees need to be successful in their roles. When you join Dee Cramer, you'll become part of a team that values your contributions, encourages collaboration, and recognizes the impact you make every day.