Service Coordinator

Aveo; Hill (IL); On-site; USD 31,000 - 43,000; Part time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Discounts to Health Insurance

Annual flu vaccinations

Sleepover accommodation

Job summary

Aveo invites you to join our retirement communities in a casual, ad-hoc Service Coordinator role. Based at Redmond Park Retirement Living, you will be a trusted presence, supporting residents with daily needs, enquiries and events, and helping communicate activities across the village.

Availability includes overnight shifts and may extend to Heidelberg and Kew. You will collaborate with café and kitchen teams, provide admin support, respond to emergencies, organise activities, and maintain

Qualifications

• Experience delivering great customer service in a community focused environment.
• Welcoming and dependable with confidence working autonomously.
• Flexible rostering including overnight shifts.
• Current First Aid & CPR Certificate or willingness to obtain prior to employment.
• Ability to support residents during overnight stays.

Responsibilities

• Support café and kitchen teams during meals to create an enjoyable dining experience.
• Provide general admin and concierge services to residents and assist with requests.
• Be first responder to village issues including emergency calls and safety concerns.
• Coordinate social and inclusive activities for residents.
• Provide all-round support across the village including light domestic duties and maintaining shared spaces.

Skills

Customer service

Autonomy

Overnight flexibility

First Aid & CPR

Rostering flexibility

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Redmond Park Retirement Living is located in the heart of Princes Hill, Redmond Park is a vibrant inner-city retirement community offering residents a rich and fulfilling lifestyle steps from Lygon Street, Carlton's cafés, and easy tram connections to the CBD. Our residents enjoy spacious, premium apartments alongside a full range of amenities. As a Service Coordinator you will provide key support be a trusted and friendly presence within the village, supporting residents and assisting with day-to-day needs, enquiries, and incidents. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts when needed.

We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application. This opportunity is also working at our neighbouring communities at Heidelberg and Kew

Your Impact

• Supporting café and kitchen teams during meal services to create an enjoyable dining experience
• Provide general admin and concierge services to residents and assist with any resident requests such as creating resident newsletters, event flyers and helping communicate activities and updates
• Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed
• Coordinate fun, social and inclusive activities for the residents
• Providing all rounder support across the village, including light domestic duties and maintaining shared spaces to a high standard
• Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates

What you will bring

• Experience delivering great customer service in a community focused environment (e.g. background in hospitality, retail, aged care or administration)
• A welcoming and dependable nature, with confidence working autonomously
• Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks
• Confidence and responsibility to manage incidents and support residents during overnight stays
• Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day
• Current First Aid & CPR Certificate (or willingness to obtain prior to employment)

What we offer

• $37.93/hr(including casual loading) + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community
• Sleepover accommodation, allowance and amenities provided (if you stay overnight)

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills,expertise, and commitment. Our goal is to attract, develop, motivate, reward, andretainthe best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authenticselves, andembraced for who they are.