Service Coordinator

Pinion; Helena (MT); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

401k/profit-sharing

Paid time off

Job summary

Pinion Technology Core is seeking a Service Coordinator to keep clients connected and services running smoothly. You will act as the central point for service coordination, handling support requests, dispatching tickets, and communicating with clients and technicians to ensure timely, compliant service delivery.

The role emphasizes strong organization, communication, and detailed documentation across a variety of technology platforms, with hybrid work flexibility and a comprehensive benefits

Qualifications

• Experience in customer service, coordination, dispatching, or administrative tasks.
• Ability to prioritize requests, assess urgency, and make sound decisions.
• Excellent written and verbal communication and strong organizational skills.
• Proficiency with Microsoft Office and experience with ticketing systems.

Responsibilities

• Monitor, triage, and dispatch support tickets.
• Manage service requests, monitoring alerts, and technician schedules.
• Coordinate onsite and remote service appointments.
• Communicate status updates, scheduling changes, and service information to clients.
• Maintain client records, documentation, and service request forms.
• Follow established service delivery and security processes.
• Escalate critical issues and ensure service requests meet SLA expectations.

Skills

Customer service

Coordination

Dispatching

Administrative experience

Prioritization

Decision making

Attention to detail

Organizational skills

Written and verbal communication

Microsoft Office

Ticketing systems

Tools

Ticketing systems

Microsoft Office

Job description

Keep Clients Connected and Service Running Smoothly

At Pinion Technology Core, our Service Coordinator plays a vital role in delivering an exceptional client experience. As the central point for service coordination, you'll manage support requests, dispatch tickets, monitor alerts, maintain documentation, and ensure clients and technicians stay informed. Your organization, communication skills, and attention to detail will help keep services running efficiently across a diverse client base.

Why Pinion Technology Core?

Pinion Technology Core is a security-first managed IT services provider, empowering businesses to thrive through innovative technology solutions and proactive support. We cultivate a collaborative, growth-driven culture where team members are trusted partners in helping clients protect, optimize, and transform their operations.

What You'll Be Doing

• Monitor, triage, and dispatch support tickets.
• Manage service requests, monitoring alerts, and technician schedules.
• Coordinate onsite and remote service appointments.
• Communicate status updates, scheduling changes, and service information to clients.
• Maintain client records, documentation, and service request forms.
• Follow established service delivery and security processes.
• Escalate critical issues and ensure service requests meet SLA expectations.

What You'll Need For This Position

• Customer service, coordination, dispatching, or administrative experience.
• Ability to prioritize requests, assess urgency, and make sound decisions.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office.
• Experience with ticketing systems preferred.
• Comfort using multiple technology platforms and business systems.
• Ability to maintain accurate records and documentation.

What’s In It For You

• Work Flexibility: Hybrid flexibility based on the needs of the team and clients.
• Growth Opportunities: Develop your skills with a growing technology organization. Exposure to a variety of technology, clients, and business environments.
• Benefits: Pinion offers competitive compensation and an excellent benefits package, including health, dental, vision, life and disability insurance, 401k/profit-sharing, paid time off, holidays, flexible work arrangements, and paid leave.

Compensation: In some states and municipalities, Pinion is required by law to include a reasonable estimate for range of compensation. When making compensation decisions, Pinion takes into account a variety of factors including but not limited to experience, skills, certifications/licenses, and geographic location. The wide range for this role reasonably accounts for these factors. Specific compensation decisions are made based on the facts and circumstances of each case. A reasonable estimate of the range is $22 - 27 per hour.

EEO: Pinion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Attest services are provided by KCoe Isom, LLP, a licensed CPA firm.