AMH Service Coordinator- Jacksonville

Advanced Material Handling Systems; Jacksonville (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Advanced Material Handling Systems in Jacksonville, FL is seeking a Service Coordinator to be the first contact for customers seeking equipment repair. You will dispatch service jobs, reschedule as needed, and finalize the clerical part of each job.

Ideal candidates have 2-3 years of relevant experience, a high school diploma or GED, strong people skills, and proficiency with MS Office. This is an office-based role with a shop environment requiring multitasking and teamwork.

Qualifications

• Basic computer skills including Word, Excel and PowerPoint.
• Excellent customer service and interpersonal skills.
• Open/close work orders and maintain dispatch logs.
• Collect and input technician timecards; coordinate purchases.
• 2-3 years of relevant experience.

Responsibilities

• Dispatch road technicians and parts delivery drivers.
• Open/close all work orders for shop and field technicians.
• Maintain dispatch log and purchasing records.
• Receive invoices and process clerical tasks.
• Field calls from customers and internal departments.

Skills

Basic computer skills

Excellent customer service

Dispatching & scheduling

Timecard collection

Purchase order system

Coordinate technicians

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

NDS

Job description

SUMMARY

The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.

JOB DESCRIPTION

• Collect timecards from all field service technicians and post all labor, on a daily basis
• Complete payroll sheet and send to Controller on a bi-weekly basis
• Dispatch road technicians and parts delivery drivers
• Field phone calls from customers, technicians and other departments as needed
• Open and close all work orders for the shop and field technicians
• Open and close all tire work orders for parts
• Open quote segments for parts when needed
• Issue PO numbers and keep track of open PO’s, and receipt-in when invoices arrive
• Receive invoices from corporate office and separate any 3RD party billing to match up and mail to customer
• Other miscellaneous tasks include but are not limited to: filing, processing credit card payments, receipts to A/P, etc.

Requirements

SKILLS/RESPONSIBILITIES

• Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, PowerPoint, etc.
• Ability to work with customers/Excellent customer service skills, personable
• Open/close work orders
• Maintain dispatch log
• Collect and input technician timecards
• Maintain purchase order system for vendor purchases
• Coordinate technicians

WORK EXPERIENCE REQUIREMENTS

2-3 years relevant experience

EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS

High School Diploma or GED

WORK CONDITIONS/PHYSICAL DEMANDS

This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace