Service Coordinator

Resources for Human Development; Fayetteville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A community-based service organization is seeking a Service Coordinator to manage program operations and supervise staff. The ideal candidate will have a Bachelor's degree in a relevant field and experience in supporting individuals with developmental disabilities. Responsibilities include ensuring compliance, managing participant caseloads, and providing leadership to staff. This role is essential for promoting high-quality, person-centered supports. Opportunities for leadership growth and meaningful work await.

Qualifications

• Minimum of two years of experience supporting individuals with developmental disabilities.
• One year of supervisory experience preferred.
• Valid North Carolina Driver’s License and NCI Certification required.

Responsibilities

• Provide professional supervision to staff and coordinate daily site operations.
• Manage participant caseloads and develop service plans.
• Ensure compliance with regulatory and documentation requirements.

Skills

Strong verbal, written, and documentation skills

Excellent organization and time management

Ability to work collaboratively in a team

Detail-oriented with commitment to accuracy

Knowledge of developmental disabilities

Proficiency with electronic documentation systems

Ability to maintain professional relationships

Education

Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or related field

Bachelor’s degree in unrelated field with four years of experience

Job description

SERVICE COORDINATOR

Position Overview: The Service Coordinator ensures the smooth day-to-day operations of Wake Enterprises program sites by supervising staff, coordinating services, and ensuring high-quality, person-centered supports for individuals with developmental disabilities. This role provides leadership to direct service staff, oversees program compliance, manages participant caseloads, and ensures all regulatory, funding, and quality standards are met.

The Service Coordinator serves as a Qualified Developmental Disabilities Professional (QDDP) and plays a critical role in participant outcomes, staff supervision, and program growth.

Key Responsibilities

Program Leadership & Operations

• Provide professional supervision and leadership to Associate Professionals, Direct Support Professionals, and Employment Specialists.
• Coordinate daily site operations, including staffing coverage and transportation.
• Ensure assigned sites operate within capacity and maintain safe, effective service delivery.
• Act as backup support staff as needed.

Participant Services (QDDP Functions)

• Manage assigned participant caseloads, including admissions and discharges.
• Develop, review, and update service plans, goals, and objectives.
• Represent Wake Enterprises at service planning meetings and coordinate when acting as lead agency.
• Ensure participant documentation, authorizations, and daily service records are accurate and current.
• Monitor implementation of behavior plans and directly observe staff/participant interactions.
• Coordinate referrals with MCOs and residential agencies to maintain capacity and support program growth.
• Plan and coordinate participant activities and community-based experiences aligned with individual goals.

Compliance, Quality & Documentation

• Ensure compliance with all regulatory, funding source, and documentation requirements.
• Review and approve participant time, services, and billing submissions.
• Coordinate incident reporting and investigations with the Quality Assurance Specialist.
• Participate in audits, quality improvement initiatives, and accreditation activities (CQL).
• Maintain accurate records for participant services, staff attendance, and payroll approvals.

Staff Development & Supervision

• Train and mentor staff on person-centered practices, documentation standards, confidentiality, and participant rights.
• Conduct staff in-service meetings and ensure completion of required training.
• Supervise and evaluate staff performance; partner with HR on coaching and disciplinary actions as needed.
• Support onboarding, mentoring, and retention initiatives, including engagement activities.

Administrative & Site Coordination

• Monitor facility and fleet maintenance needs and coordinate repairs.
• Maintain supply inventory and submit purchase requests.
• Participate in safety, admissions, human rights, and quality improvement committees.
• Uphold Wake Enterprises’ Code of Ethics and mandatory reporting requirements.

Qualifications

Education & Experience

Minimum Requirements

• Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or related human services field and Two (2) years of full-time post-baccalaureate experience supporting individuals with developmental disabilities.
• Bachelor’s degree in an unrelated field and Four (4) years of post-baccalaureate experience with the population served.
• One (1) year of supervisory experience preferred.

Certifications & Licensure

• Valid North Carolina Driver’s License, personal vehicle, and insurance.
• NCI Certification.
• First Aid/CPR Certification.
• Medication Administration Certification.
• Ability to obtain instructor certifications as required (NCI, PCP, First Aid/CPR, etc.).

Skills & Competencies

• Strong verbal, written, and documentation skills.
• Excellent organization, time management, and problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Detail-oriented with a strong commitment to accuracy and compliance.
• Knowledge of developmental disabilities and community-based service models.
• Proficiency with computers and electronic documentation systems.
• Ability to maintain professional relationships with participants, families, staff, and community partners.

Why Wake Enterprises?

Wake Enterprises is committed to person-centered services, community inclusion, and staff development. We offer meaningful work, opportunities for leadership growth, and the chance to make a direct impact on the lives of individuals we support.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.