Service Coordinator

Palm Harbor Homes; Dorchester (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Palm Harbor Homes is seeking a Service Coordinator to support the production service team. You will enter and track service work orders, coordinate with technicians and other departments, and help ensure customer satisfaction with timely issue resolution.

The role involves handling customer inquiries, updating records, and generating reports to track open orders through to invoicing. An entry-level candidate with a high school diploma is welcome to apply.

Qualifications

• High school diploma required or equivalent.
• Entry level acceptable if some related experience.
• Work under moderate supervision.

Responsibilities

• Enter and track service work orders and keep account information accurate.
• Assist with daily workforce planning to improve customer service and efficiency.
• Process customer orders and monitor/update customer information.

Skills

Customer service

Data entry

Communication

Education

High school diploma

Tools

CRM

MS Excel

Job description

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

About The Role

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success. The Service Coordinators provide logistical and administrative support to customer services representations, service technicians, and service manager to facilitate customer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Minimum Qualifications

• Requires a high school diploma or its equivalent.
• May be entry level if some experience in the skill.
• Works under moderate supervision.