Field Service Technician

Palm Harbor Homes; Moultrie (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Production Service Technician role at Cavco Industries involves on-site installation, repair, and maintenance of Cavco products, ensuring compliance with specifications and warranties. You will work with customers to explain product details and address issues, with opportunities for on-call emergency repairs as needed.

Ideal candidates have a strong background in electronics, good communication, and the ability to operate in a fast-paced environment while maintaining high quality and

Qualifications

• Demonstrate ability to anticipate and solve practical problems.
• Demonstrated in-depth customer service history.
• Effective oral and written communication with co-management, internal and external customers.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Installs and repairs Cavco products on site and performs post-installation service.
• Reviews work orders, manuals, blueprints to determine tasks and parts needed.
• Inspects installation site for compliance with electrical specs and wiring layouts.
• Tests electrical components and replaces faulty parts using hand tools.
• Performs routine preventive maintenance and ensures product quality.
• May train customers in operation of equipment and address warranty commitments.
• May handle on-call or emergency repairs outside business hours.

Skills

Problem solving

Customer service

Communication skills

Attention to detail

Fast-paced environment

Education

High school diploma with some college

Job description

About The Role

The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.

Essential Duties & Responsibilities

• Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
• Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
• Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
• Conducts routine preventative maintenance according to established guidelines and schedules.
• Insures that Cavco products meet defined specifications
• May train customers in operation of equipment.
• May repair faulty printed circuit boards.
• May be on-call and perform emergency repairs during off-business hours.

Minimum Qualifications

• High school graduate with some college
• 2 - 4 years previous relevant, related experience
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail