Service Coordinator

XPEL, Inc.; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

XPEL, Inc. seeks a Service Coordinator in Dallas, Texas, to enhance customer experiences with XPEL products and services. The role involves assisting customers, training staff, managing schedules, and ensuring optimal service delivery.

Candidates should have a high school diploma, a clean driving record, and 3 years of relevant experience. Proficiency in Microsoft Office and excellent communication skills are essential. This position offers an opportunity to grow in a diverse and inclusive work environment.

Qualifications

• Must have a current and valid driver’s license with a clean driving record.
• 3+ years in a similar role.
• Ability to speak, read and write in English.

Responsibilities

• Assist customers with questions on XPEL products and services.
• Responsible for the training and development of Service Coordinators.
• Track order progress and communicate with customers.
• Creating estimates, invoicing, and billing.

Skills

Communication skills

Organizational skills

Interpersonal skills

Microsoft Office proficiency

Education

High School Diploma or GED

Job description

Job Summary: The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Core Duties

• Gaining knowledge of XPEL products.
• Assisting customers with questions on XPEL products and services.
• Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.
• Assist with creating and maintaining installer schedules and scheduling of customer installs.
• Track order progress and communicate with customers accordingly.
• Check‑in vehicles and inspect for pre‑existing damages.
• Creating estimates, invoicing and billing.
• Reporting and processing of RA’s and payment credits.
• Collect Resale tax documents for all locations.
• Process and train other Service Coordinators on Accounts Receivable.
• Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations.
• Create and review job lists for all locations.
• Assisting the Market Manager with administrative and office work as needed.
• Occasionally helping to shuttle vehicles from one location to another (current driver license required).

Basic Qualifications

• High School Diploma or GED.
• 18+ years old with 2 years of driving experience.
• Must have a current and valid driver’s license with a clean driving record.
• Must meet insurability requirements under the company’s motor vehicle insurance policy.
• 3+ years in a similar role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Demonstrates a sense of urgency and timeliness.
• Ability to work independently with limited supervision.
• Ability to speak, read and write in English.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.