Service Coordinator

Everon; Columbia (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Everon is seeking an experienced administrative professional to manage service scheduling, dispatch, and contract paperwork. You will coordinate with technicians, sales teams, and project managers to ensure timely completion of work orders and proper documentation.

The role requires strong organizational skills, 3+ years of admin experience in a service environment, and proficiency with ERP systems and MS Office. Work is performed in a normal office setting with standard business hours.

Qualifications

• 3 years of experience performing administrative duties in a sales or service environment.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Ability to read and interpret documents in English.

Responsibilities

• Schedule appointments and dispatch technicians for service and inspections.
• Create work orders and provide status updates to customers; follow up with technicians.
• Ensure paperwork is completed and orders closed; coordinate subcontractor work as needed.
• Maintain appointment schedules and order materials/equipment.
• Act as liaison between Sales, Project Managers and technicians.

Skills

Administrative duties

ERP systems

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

ERP systems

Microsoft Excel

PowerPoint

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Essential Duties And Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Experience/Requirements

• Must possess good decision-making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escape matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
• Must be able to drive a motor vehicle while seated for extended periods and be able to drive at night.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Work Environment:
• Normal office environment.
• The noise level in the work environment is usually moderate.

Pay and Benefits Disclosure

The budgeted pay range for this role as of November 2024 is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.