Commercial Service Tech I

Everon; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Everon is seeking a Field Service Technician to perform routine and emergency service calls, troubleshoot and repair equipment, and provide training to less experienced technicians. You will rely on your knowledge of intrusion, fire, CCTV, intercom, and access control systems, and you may travel as needed.

The role requires a High School diploma or vocational training, at least one year of experience, and the ability to read blueprints.

Qualifications

• Minimum of High School Diploma/Vocational Training.
• Minimum of 1 year of experience.
• Knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• Working knowledge of local/national codes.
• Mastery knowledge of test equipment (multimeters, battery analyzers, decibel meters).
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, procedures in English.

Responsibilities

• Performs routine and emergency service calls, troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Proctor, coach, and teach others when needed.
• Provide reliable, high quality customer support.
• Instruct customers on system operation and functionality.
• Perform system testing and signal verification.
• Maintain truck stock and tools inventory.
• Organize and utilize technical resources to complete tasks efficiently.
• Ensure progress and completion of assigned tasks.
• Document service activities and hours worked.
• Submit all required task-related activity reports in a timely manner.

Skills

Troubleshooting

Coaching

Blueprint reading

Detail-oriented

Customer support

Education

High School Diploma/Vocational Training

Tools

Multimeters

Battery analyzers

Decibel meters

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Duties And Responsibilities

• Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Qualifications - External

Minimum Qualifications (Education, Skills & Experience)

• Minimum of High School Diploma/Vocational Training.
• Must have a minimum of (1) year of experience.
• Must have knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• Must have a working knowledge to full understanding of local/national codes.
• Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
• Must have a valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English

Certification/Licensing

• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

• The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to:
• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English