Service Coordinator

ENMRSH, INC.; Clovis (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

ENMRSH, Inc. in Clovis, NM seeks a coordinator to manage services for individuals under the Developmental Disabilities Waiver (DDW) and other funded programs.

You will plan and attend meetings, ensure paperwork is completed and submitted on time, and coordinate care across departments and with external partners. The role demands strong written and verbal communication, excellent customer service, good interpersonal skills, and the ability to stay calm under pressure.

Qualifications

• Must be able to read, write, and speak English well.
• Coordinate several tasks and handle various office situations calmly.
• Integrate, coordinate, and communicate services in an individualized program.
• Make independent decisions based on agency policy.

Responsibilities

• Coordinate services for all individuals on the DDW caseload.
• Plan and attend meetings; assure paperwork is completed and submitted on time.
• Communicate with internal departments and external agencies to ensure quality services.
• Manage conflicts and issues in a professional and timely manner.

Skills

Typing speed

Driver license

Background check

Drug screening

Customer service

Interpersonal skills

Written communication

Time urgency

Adaptability

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Two years’ relevant experience

Job description

Responsible for coordinating services for all individuals receiving services through Developmental Disabilities Waiver (DDW), and other funded services on a caseload. Communicates with various departments within the agency as well as outside agencies to ensure individuals are receiving the highest level of quality services. Plans and attends meetings; assures paperwork is completed and submitted in a timely manner; manages conflict and issues that arise in a professional manner. Must demonstrate the following characteristics: good interpersonal skills to interact effectively and professionally with a wide range of people; excellent customer service with all internal and external customers; communicate effectively verbally and in writing to multiple levels of staff and stakeholders; understand the importance of urgency and accuracy; and be able to adapt to changing work conditions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• At least 18 years or older
• High school diploma or GED
• Bachelor’s degree or Associate’s degree; OR two years’ experience (human services or teaching field preferred).
• Must be able to type with speed and accuracy
• Possess a current and valid driver's license
• Ability to pass a background screening
• Ability to pass drug screening
• Possess a working telephone
• Reliable transportation with an excellent driving record

Essential Functions

• Must be able to read, write, and speak English well
• Coordinate several tasks at once and handle various office situations including crisis situations in a calm and professional manner
• Must be able to integrate, coordinate, and communicate and blend services and supports in a unified individual program for each individual on assigned caseload.
• Must be able to make independent decisions based on agency policy and procedures

Physical Requirements

• Must be able to balance, climb, bend, stoop, and kneel
• Requires handling paperwork with the use of hands, arms, and fingers
• Must be able to lift up to 25 lbs. frequently

Equal Opportunity Employer/Protected Veteran/Disability

REASONABLE ACCOMODATIONS ENMRSH, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call [phone].