Parts Manager

Linder Turf & Tractor; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Linder Industrial Machinery Company in Raleigh, NC seeks a Parts Department Manager to lead daily operations of the parts team, oversee sales, inventory control, and order processing, and drive service excellence. You will coordinate staffing, scheduling, and adherence to safety standards while maintaining strong customer relations.

The role emphasizes collaboration with inventory control and management to ensure optimal parts availability and revenue growth in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• 3-5 years related experience preferred or an equivalent combination of education and experience.
• Proficient computer skills required.
• Excellent interpersonal skills and ability to communicate effectively.
• General knowledge of maintenance/repair, parts department, sales, and equipment ownership.
• Equipment parts experience is a plus.

Responsibilities

• Manage and coordinate activities of Parts Department staff.
• Oversee internal and external parts sales, transfers, inventory control, warehousing, shipping, and receiving.
• Process orders and handle administrative functions for the department.
• Develop and maintain positive relationships with customers and colleagues to resolve issues.

Skills

Interpersonal skills

Computer skills

Customer service

Education

High School diploma or GED

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Description:

Manages and coordinates activities of Parts Department staff – to include internal and external parts sales, transfers, inventory control, warehousing, shipping, and receiving, order processing and administrative functions. Ability to delicate daily functions of the parts department.

Responsibilities:

• Recommends and implements measures to enhance customer service and elevate performance of Parts Department
• Develops and maintains good working relationships with both internal and external customers, utilizes conflict resolution and problem-solving skills to resolve issues
• Maintains and reviews parts business practices and procedures, ensuring effective communication and flow within parts department
• Interacts with Inventory Control Manager to ensure proper parts sales coverage and inventory levels
• Promotes Parts revenue by ensuring local Parts activities focus on Corporate initiatives and market programs
• Routinely analyzes business flow and adjusts employee schedules to meet the business needs as required
• Reviews Parts Department Key Performance Indicators (KPI) and makes necessary adjustments to improve metrics
• Ensures Parts Department staff is adequately trained
• Promotes and adheres to all Safety regulations and policies
• Performs annual employee reviews
• Other duties as requested by management

Education/Experience/Skill:

• High School diploma or GED
• 3-5 years related experience
• Equivalent combination of education and experience
• Proficient computer skills
• Excellent interpersonal skills
• General knowledge of maintenance repair, parts department, sales, equipment ownership
• Equipment parts experience a plus

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.