Service Coordinator

PacifiCorp; Bend (OR); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with match

Life insurance

Tuition Assistance

Mass Transit Pass

Job summary

PacifiCorp is seeking customer-centric candidates to grow and sustain our culture of customer service excellence in Bend, Oregon. The role encompasses varied office tasks within a service coordination track, with progression through levels A–D based on training milestones.

The position is full-time, on-site, offering benefits and a structured training program, including potential overnight travel during the two-year program.

Qualifications

• High School or GED equivalent.
• Two years customer service experience.
• Proficient with Microsoft Office suite.
• Must be detail oriented with a demonstrated ability to multi-task.
• Successful in passing clerical aptitude test as well as a typing test at 30 WPM.
• Ability to clearly communicate in person, in writing and over the phone.

Responsibilities

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Extended work shifts during emergency operations.

Skills

Customer service

Microsoft Office

Detail oriented

Multi-tasking

Typing 30 WPM

Communication

Education

High School or GED

Tools

SAP

Job description

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

Responsibilities

• Service Coordinator A – Has successfully completed all required training and evaluation segments.
• Service Coordinator B – Successfully completed required training and evaluation segments D and C.
• Service Coordinator C – Successfully completed required training and evaluation segment D.
• Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and/or joint interviews as determined by the joint sub-committee.

Upgrades will not be made among Service Coordinators. Any clerical assignment may be given to each level of Service Coordinator, with training and evaluation segments used for advancement only. The Employee shall qualify as a Service Coordinator A in a maximum of twoyears, with the Company providing a minimum of fivemodules of training every eight months. In the event that management does not allow the employee to complete the fivemodules required for advancement, within an eightmonth period, the employee will automatically progress to the next level; however, with the expectation that those modules will be completed in the future. Advancement to Service Coordinator A is not dependent on the posting of a Service Coordinator A position, but is a progression within classification.

Open Service Coordinator A positions will first be filled by the Senior Service Coordinator A bidder; second by the senior Service Coordinator B bidder; third by the senior Service Coordinator C bidder; fourth by the senior Service Coordinator D bidder before other employees. When no incumbent Service Coordinator bids on an open Service Coordinator position, the open position will be filled by the senior bidder that has met the qualifications developed by the joint sub-committee.

All Coordinators may continue to do Service Dispatching for Servicemen. No Coordinators shall be assigned supervisory responsibilities. In addition, there shall be no upgrades in these positions other than the normal progression from D to C, C to B and B to A.

The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include:

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Extended work shifts during emergency operations.

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D, this is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress to a Service Coordinator A within twenty-four (24) months of accepting a Service Coordinator D position. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Requirements

• High School or GED equivalent.
• Two years customer service experience.
• Proficient with Microsoft office suite.
• Must be detail oriented with a demonstrated ability to multi-task.
• Successful in passing clerical aptitude testas well as atyping test at 30 WPM.
• Ability to clearly communicate in person, in writing and over the phone.

Preferences

• Have three to five years of experience in a utility field operations environment.
• Have two or more years of experience as a group or administrative assistant.
• Previous experience with SAP software and the ability to quickly learn proprietary software systems.
• Excellent time management and organizational skills.
• Proficient and accurate use of 10 key.

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our benefits include:

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorpmakes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Employee Assistance Program supporting mental and emotional wellbeing

Company Code: PacifiCorp #PM25
Primary Location: Bend, Oregon (100% Onsite)
Department: Power Delivery
Schedule: Full-Time
Personnel Subarea: IBEW Local 125
Hiring Range: $26.92 per hour

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

Career Segment: Payroll, Testing, Clerical, ERP, Finance, Technology, Entry Level, Administrative