Service Coordinator

PacifiCorp; Albany (OR); On-site; USD 29,060 - 41,389; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Life insurance

Tuition Assistance

Mass Transit Pass

Job summary

PacifiCorp is seeking a Service Coordinator in Albany, Oregon to support daily office operations in a utility service center. This entry-level role includes a structured two-year training program with progressive base pay as training advances.

The successful candidate will develop clerical skills, office etiquette, and strong oral and written communication through company training. Responsibilities include customer communication, data entry, payroll processing, and project tracking.

Qualifications

• Two years customer service experience.
• Proficient with Microsoft Office suite.
• Typing test at 30 WPM is required.
• Clear communication in person, writing and over the phone.

Responsibilities

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Overtime may be required during emergency operations.

Skills

Customer service

Microsoft Office

Typing 30 WPM

Education

High School diploma or GED

Tools

SAP

Job description

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

General Purpose

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D. This is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress through Company-provided training in the Service Coordinator role. As training progresses, the incumbent will receive additional base pay. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Responsibilities

The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include:

• Manage emails, letters, packages, phones calls and other forms of correspondence.


• Process paperwork for internal or external use across various work groups.


• Organize and maintain project data to assist management with reporting requirements.


• Assist other service coordinators as needed to meet team objectives and deliverables.


• Ability to work overtime during emergency operations.

Requirements

• High School diploma or GED equivalent.


• Two years customer service experience.


• Proficient with Microsoft office suite.


• Must be detail oriented but with a demonstrated ability to multi-task.


• Successful in passing clerical aptitude test as well as a typing test at 30 WPM - required.


• Ability to clearly communicate in person, in writing and over the phone.

Preferences

• Have three to five years of experience in a Utility Field Operations environment.


• Have two or more years of experience as a Group or Administrative Assistant.


• Previous experience with SAP software and the ability to quickly learn proprietary software systems.


• Excellent time management and organizational skills.


• Proficient and accurate use of 10 key.

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our benefits include:

• Medical, dental, and vision insurance


• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorpmakes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.


• Life insurance


• Additional voluntary benefits, including pet insurance


• Tuition Assistance


• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)


• Paid short-term disability leave and long-term disability insurance


• Employee Assistance Program supporting mental and emotional wellbeing

Req Id: 114821
Company Code: PacifiCorp #PM25
Primary Location: Albany, Oregon (100% Onsite)
Department: Power Delivery
Schedule: Full-Time
Personnel Subarea: IBEW Local 659
Hiring Range: $25.57 per hour

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.