Service Coordinator

PacifiCorp; Rock Springs (WY); On-site; USD 27,276,480 - 38,848,320; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company match

Tuition Assistance

Job summary

PacifiCorp in Rock Springs, WY, is seeking a Service Coordinator to receive and dispatch trouble calls, assist in scheduling, and manage payroll and reporting tasks. This 100% onsite role requires strong communication, multitasking, and data entry skills.

Ideal candidates have 2+ years in customer service, a high school diploma or GED, and proficiency with MS 365. The position offers benefits and a path in utility operations.

Qualifications

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS 365.
• Must possess strong problem-solving skills.
• High School diploma or proof of GED equivalent.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.
• The pre-hire aptitude assessment and typing test must be completed on a regular scheduled testing date and location prior to the posting close date. A score of 80% and 40 WPM are required to be eligible.

Responsibilities

• Receives and dispatches trouble calls to line crews, field personnel and servicemen.
• Assists in scheduling work to field personnel and crews.
• Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other reports.
• Performs payroll preparation, work orders, maintains compliance reports and records and other data entry.
• Analyzes operating accounts, reviews job costs and assists in budgets.

Skills

Customer Service

Communication

Attention to detail

Multitasking

Problem-solving

Education

High School diploma or GED

Tools

MS 365

Job description

Service Coordinator

location:

ROCK SPRINGS, WY, US, 82901

Company PacifiCorp

POWER YOUR GREATNESS!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

Responsibilities

A Service Coordinator receives and dispatches trouble calls to line crews, field personnel and servicemen. Assists in scheduling work to field personnel and crews. Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders. Performs payroll preparation, work orders, maintains compliance reports and records and other data entry. Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets. Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs. Performs data entry into the Regional Construction Management System (RCMS) or subsequent system. May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned. Employees must be able to perform the essential functions of the position with or without an accommodation. At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.

Requirements

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills
• Must be detail oriented but with a demonstrated ability to multi-task
• Proficiency in MS 365
• Must possess strong problem-solving skills
• High School diploma or proof of GED equivalent.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.
• The pre-hire aptitude assessment and typing test must be completed on a regular scheduled testing date and location prior to the posting close date. A score of 80% and 40 WPM are required to be eligible.

Benefits

At PacifiCorp, we understand that living a healthy lifestyle isn't just about your physical health --- your mental, financial, and social wellbeing also play an important role. That's why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our Benefits Include

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave
• Paid Bereavement Leave
• Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Additional Information

Req Id: 114715

Company Code: PacifiCorp #PM25

Primary Location: Rock Springs, Wyoming (100% Onsite)

Department: Power Delivery

Schedule: Full-Time

Personnel Subarea: IBEW Local 127

Hiring Range: $24.23 per hour

Employees must be able to perform the essen ial functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

• Nearest Major Market: Wyoming
• Career Segment: Payroll, Data Entry, Power Systems, Compliance, Clerical, Finance, Administrative, Energy, Legal