Service Coordinator

Premier Mechanical, Inc.; Addison (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Premier Mechanical, Inc. is seeking a Service Coordinator to manage the full lifecycle of service work—from initial inquiry to quoting, dispatch, billing, and collections.

The role requires a solution-driven, self-starting professional who thrives under pressure and takes ownership with minimal oversight. You will collaborate with the Service Manager to plan and schedule all service work, dispatch technicians for service calls and maintenance, and ensure timely communication with stakeholders.

Qualifications

• Strong coordination skills and attention to detail.
• Solution-driven, self-starter who can operate under pressure.
• Ability to own tasks and communicate professionally across teams.

Responsibilities

• Coordinate with service manager to plan and schedule service work including construction-driven requests.
• Dispatch technicians for service calls, preventive maintenance, repairs, and construction support; assign based on skills and training opportunities.
• Maintain ownership of assigned schedules and communicate changes promptly.
• Process job costs and assist in invoicing and cost reconciliation as part of accounts receivable.
• Coordinate with project managers and account managers to support service work and ensure customer satisfaction.
• Promote a safe and compliant work environment and identify opportunities for process improvement.

Skills

Coordination

Communication

Ownership

Tools

Automation tools

Job description

AsaServiceCoordinator,youarethecornerstoneoftheServiceDepartment—responsibleformanagingthefulllifecycleofservicework:frominitialinquirytoquoting,dispatch,billing,andcollections.Thisrolerequiresasolution-drivenself-starterwhothrivesunderpressure,worksindependently,andtakesownershipwithoutconstantoversight. You'llmanageservicequotes,dispatching,customercommunications,andbilling.Successinthisrolerequiresstrongcoordinationskills,highattentiontodetail,andthejudgmenttoactdecisivelyinfast-movingsituations.

FieldOperations&ResourceCoordination

CollaboratewiththeServiceManagertoplanandscheduleallservicework,includingrequestsinitiatedbytheConstructionDepartment.

Dispatchtechniciansforservicecalls,preventivemaintenance,repairs,andconstructionassists;strategicallyassigningbasedonskillset,jobrequirements,andopportunitiesfortraininganddevelopment.

Maintainownershipofassignedschedulesandcommunicatechangespromptly.

Coordinateassignedworkfrominitiationthroughcompletionwhilemaintainingclearcommunicationwithallstakeholders.

Adjustdailyschedulesbasedontechnicianavailabilityandjobchanges.

Procurepartsandmaterials,coordinatejobsitetools,cranes,lifts,andshoptruckdispatch.

ScheduleandmanagesubcontractorsforHVAC-relatedrepairsandinstallations.

Invoicing,CostReconciliation&AccountsReceivable

Reconcilejobcosts(labor,materials,rentals,subcontractors)beforebilling.

Generatetimelyinvoicesandsupportaccountsreceivableactivitiesasassigned.

Reviewaccountsreceivableagingreports,documentcustomercommunications,andescalatesignificantconcernsasnecessary.

Identifydiscrepanciespromptlyandworktowardtimelyresolution.

Administrative&StakeholderSupport

Coordinatewithprojectmanagers,accountmanagers,andinternalteamstosupportserviceworkandensurecustomersatisfactionthroughclear,professionalcommunication.

Maintainaccurateandtimelyinformationwithincompanysystems,logs,trackers,andotherdesignatedsystemsofrecord.

Promoteasafeandcompliantworkenvironment.

Identifyopportunitiesforcontinuousimprovementandassistindevelopingnewprocessesandprocedureswhennecessary.

WorkEthic&CultureFit

Wevaluepeoplewho:

Takeownershipoftheirworkandmaintainhighstandardsofqualityandaccountability.

Exercisesoundjudgmentandcommunicateprofessionally.

Usetoolssuchasartificialintelligenceandautomationtoimproveefficiencyandaccuracy.

Demonstrateinitiativeratherthanwaitingfordirection.

Understandthattheabsenceofanestablishedprocessdoesnotpreventprogressandarewillingtodevelopsolutionswhenneeded.

Escalateconcernspromptlyratherthanallowingproblemstoremainunresolved.

Adaptquicklytochangingprioritiesandoperationaldemands.

Handlefeedbackprofessionallyandimplementchangeswhennecessary.

Showup,followthrough,andgotheextramilewhenneeded.

Understandthatoperationssucceedthroughteamwork,communication,andaccountabilityratherthantitles.

AdditionalResponsibilities

Theresponsibilitiesoutlinedabovedescribethegeneralnatureandscopeofthepositionandarenotintendedtobeanexhaustivelistofdutiesandresponsibilities.

Operationalneedsevolvecontinually,andemployeesmaybeassignedadditionalresponsibilitiesasbusinessneedsrequire.