Service Coordinator

Premier Mechanical, Inc.; Addison (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Premier Mechanical, Inc. is seeking a Service Coordinator to oversee the full lifecycle of service work—from initial inquiry to quoting, dispatching, billing, and collections.

The role demands a solution-driven, self-starting professional who thrives under pressure and takes ownership without constant oversight. You will manage service quotes, dispatch technicians, handle customer communications, and oversee billing, aiming for timely invoicing and revenue recognition while maintaining high

Qualifications

• Strong coordination skills and detail orientation.
• Self-starter with ownership and proactive problem solving.
• Clear, professional communication and ability to work under pressure.

Responsibilities

• Plan and schedule service work with the Service Manager, including Construction Department requests.
• Dispatch technicians for service calls, preventive maintenance, repairs, and construction support.
• Maintain schedules and communicate changes promptly to stakeholders.
• Coordinate work from initiation to completion with clear stakeholder communication.
• Procure parts, materials, tools, and subcontractors for HVAC repairs/installations.
• Coordinate with project managers and account managers to support service delivery.

Skills

Coordination skills

Attention to detail

Self-starter

Ownership

Decisive under pressure

Communication

Tools

Automation tools

AI tools

Job description

AsaServiceCoordinator,youarethecornerstoneoftheServiceDepartment—responsibleformanagingthefulllifecycleofservicework:frominitialinquirytoquoting,dispatch,billing,andcollections.Thisrolerequiresasolution-drivenself-starterwhothrivesunderpressure,worksindependently,andtakesownershipwithoutconstantoversight. You'llmanageservicequotes,dispatching,customercommunications,andbilling.Successinthisrolerequiresstrongcoordinationskills,highattentiontodetail,andthejudgmenttoactdecisivelyinfast-movingsituations.

FieldOperations&ResourceCoordination

CollaboratewiththeServiceManagertoplanandscheduleallservicework,includingrequestsinitiatedbytheConstructionDepartment.

Dispatchtechniciansforservicecalls,preventivemaintenance,repairs,andconstructionassists;strategicallyassigningbasedonskillset,jobrequirements,andopportunitiesfortraininganddevelopment.

Maintainownershipofassignedschedulesandcommunicatechangespromptly.

Coordinateassignedworkfrominitiationthroughcompletionwhilemaintainingclearcommunicationwithallstakeholders.

Adjustdailyschedulesbasedontechnicianavailabilityandjobchanges.

Procurepartsandmaterials,coordinatejobsitetools,cranes,lifts,andshoptruckdispatch.

ScheduleandmanagesubcontractorsforHVAC-relatedrepairsandinstallations.

Invoicing,CostReconciliation&AccountsReceivable

Reconcilejobcosts(labor,materials,rentals,subcontractors)beforebilling.

Generatetimelyinvoicesandsupportaccountsreceivableactivitiesasassigned.

Reviewaccountsreceivableagingreports,documentcustomercommunications,andescalatesignificantconcernsasnecessary.

Identifydiscrepanciespromptlyandworktowardtimelyresolution.

Administrative&StakeholderSupport

Coordinatewithprojectmanagers,accountmanagers,andinternalteamstosupportserviceworkandensurecustomersatisfactionthroughclear,professionalcommunication.

Maintainaccurateandtimelyinformationwithincompanysystems,logs,trackers,andotherdesignatedsystemsofrecord.

Promoteasafeandcompliantworkenvironment.

Identifyopportunitiesforcontinuousimprovementandassistindevelopingnewprocessesandprocedureswhennecessary.

WorkEthic&CultureFit

Wevaluepeoplewho:

Takeownershipoftheirworkandmaintainhighstandardsofqualityandaccountability.

Exercisesoundjudgmentandcommunicateprofessionally.

Usetoolssuchasartificialintelligenceandautomationtoimproveefficiencyandaccuracy.

Demonstrateinitiativeratherthanwaitingfordirection.

Understandthattheabsenceofanestablishedprocessdoesnotpreventprogressandarewillingtodevelopsolutionswhenneeded.

Escalateconcernspromptlyratherthanallowingproblemstoremainunresolved.

Adaptquicklytochangingprioritiesandoperationaldemands.

Handlefeedbackprofessionallyandimplementchangeswhennecessary.

Showup,followthrough,andgotheextramilewhenneeded.

Understandthatoperationssucceedthroughteamwork,communication,andaccountabilityratherthantitles.

AdditionalResponsibilities

Theresponsibilitiesoutlinedabovedescribethegeneralnatureandscopeofthepositionandarenotintendedtobeanexhaustivelistofdutiesandresponsibilities.

Operationalneedsevolvecontinually,andemployeesmaybeassignedadditionalresponsibilitiesasbusinessneedsrequire.