Service Field Manager

The Hiller Companies; Cherry Hill Township (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Field Manager in New Jersey to lead the service technicians and drive operational success. You will provide both strategic and tactical guidance to achieve financial, operational and growth objectives while keeping customer satisfaction a key priority.

You will manage departmental performance, recruit and develop staff, ensure safety and compliance, coordinate scheduling and invoicing, and support sales through market insights and price

Responsibilities

• Operational & financial performance of the division's service department with focus on leadership and growth.
• Plan annual department goals, headcount needs and growth projections with branch/general managers.
• Recruit, train, develop, and retain service technicians; supervise performance reviews and disciplinary actions.
• Collaborate with other Hiller teams to ensure optimal service operations.
• Lead regular service-team meetings to promote clear communication and teamwork.
• Build a high-performance team that operates efficiently and cost-effectively.
• Mentor service staff and ensure ongoing professional development.
• Communicate with customers about on-site issues to ensure satisfaction.
• Support sales through market leads and price optimization.
• Review and manage service contracts, scheduling, and timely invoicing.
• Ensure correct time charging to jobs for accurate costing.
• Oversee scheduling and invoicing platforms to keep service calls and invoices timely.
• Ensure certifications are kept up to date; uphold safety with PPE.
• Establish quality controls, conduct inspections, and ensure compliance with fire & life safety.
• Other duties as assigned.

Job description

The Hiller Companies, LLC has an immediate opening for Service Field Manager.

Pay Range:

$100,000 - $130,000/ annually. The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range. The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits. Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.

Job Summary:

The Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.

What You’ll Do

• Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
• Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.
• Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
• Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
• Ability to build a high‑performance team who can operate efficiently, effectively, productively and cost effectively.
• Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
• Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
• Support sales efforts through participation in market leads and price optimizations.
• Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
• Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
• Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
• Monitor and ensure that Service Department team members are up to date on required certifications.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Other duties as assigned