Service Coord Tier 2

CommonBond Brand; Newport (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Sick time

Floating holiday

Employer matching

Job summary

CommonBond Communities in Newport, MN seeks a Service Coordinator II to provide independent service coordination for residents and promote community building within permanent supportive housing settings. You will conduct strengths-based assessments, develop resident-centered plans, respond to crises, and coordinate with property partners to support tenancy and engagement.

The role emphasizes motivational interviewing, budget stewardship, and collaboration with internal and external partners to

Qualifications

• Minimum 2 years experience working with diverse communities.
• Excellent interpersonal, verbal, and written communication skills.
• Knowledge of community resources and service networks.
• Ability to travel between sites.
• Be CPR and First Aid certified or able to become certified within six months.
• Experience using MS Office 365 and other software programs.

Responsibilities

• Provide independent service coordination for residents, including those in permanent supportive housing when assigned.
• Conduct strengths-based assessments and develop resident-centered service plans.
• Respond to resident crises independently with needed consultations.
• Manage a defined caseload of permanent supportive housing households.
• Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.
• Coordinate multi-party case conferences for complex tenancy issues.
• Maintain timely, complete records in ETO and ensure program compliance.
• Engage residents in community programming and partnerships.

Skills

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Community resources knowledge

CPR/First Aid readiness

Education

Bachelor's degree in social work or related field

Licensed mental health professional or social worker

Tools

MS Office 365

Microsoft Teams

Outlook

Job description

Red Rock Manor
1421 10th Ave South
Newport, MN 55055, USA

Description

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation,andExcellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Why CommonBond Communities?

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range:
CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 2 position at Red Rock Manor. The Service Coordinator II will be responsible for providing independent service coordination for residents, including those in permanent supportive housing when assigned, as well as promoting community building and engagement. This role emphasizes motivational interviewing, person-centered planning, compliance adherence, budget stewardship, and contributes subject-matter expertise to the team.

Provides comprehensive person-centered coordination services for residents

Conduct thorough strengths-based assessments; develop and drive resident-centered, asset-based service plans using motivational interviewing.

Respond to resident crises independently, with consultation as needed; coordinate warm handoffs to clinical or emergency services.

Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement, when assigned.

Implement integrated housing and services model with 3 party property management partners

Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.

Coordinate multi-party case conferences for complex tenancy issues.

Empower Residents Across Community Engagement continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Works as an effective team member

• Operates with moderate autonomy; independently prioritizes caseload, escalates risk appropriately, and adheres to program standards.
• Influences site-level practices through compliance, budget stewardship, and program co-design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem-solving and constructive conflict resolution with internal/external partners.

Maintains timely, accurate, complete, and secure resident records

• Maintain timely, complete records in ETO; uphold Housing Support/GRH program compliance (as applicable).
• Follow organizational policies for expense management and site-level budget tracking/reporting.
• Contribute to continuous improvement of documentation practices and data quality.

Maintains communication flow and functions as a team leader

Follows through with own job responsibilities and assignments

Engages in constructive problem solving and conflict resolution

Provides information needed by other team members in a timely and effective manner

Gives and receives feedback to and from supervisor and other team members

Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Minimum 2 years demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.

Knowledge of community resources and service networks.

Excellent interpersonal, verbal, and written communication skills.

Ability to work well in a collaborative team environment with both internal and external partners.

Ability to network and develop community partnerships

Experience using MS Office 365 and other software programs.

Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

Bachelor's degree in social work or related field OR at 2 - 4 years of work experience in a related field.

Licensed mental health professional or social worker.

Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.

Knowledge of affordable housing programs.

Physical Requirements

Ability to sit for extended periods of time.

Ability to lift, carry, push and/or pull up to 50 lbs.

Ability to file documents.

Ability to enter data into a computer.

Ability to interact verbally with internal and external audiences.

Other Requirements

Must be willing and able to travel between sites.

This job description is intended to provide information essential to understanding the scope of the Service Coordinator II position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.