Community Director

Volunteers of America; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Volunteers of America Texas is seeking a Community Director to oversee the operation and maintenance of the apartment community, ensure compliance with occupancy terms, and serve as the liaison between owners, HUD, the managing agent, and residents. The role emphasizes resident engagement, safety, and high quality service.

You will manage staff, supervise maintenance and office functions, contribute to budgeting, monitor rent collection, and ensure timely reporting.

Job description

Job Summary: The Community Director oversees the efficient operation and maintenance of the apartment community, fostering resident engagement and a positive living environment. They ensure compliance with occupancy terms, serving as the primary liaison between an owner, HUD, the managing agent, and residents.Essential Duties and Responsibilities include the following. Other duties may be assigned.Hires, trains, supervises, evaluates, and disciplines all staff.Manages the property office staff and/or functions, ensuring that all bookkeeping, marketing, and lease preparations are performed as requiredSupervises social service coordinator and function.Oversees the maintenance team’s responsiveness and adherence to company standards, ensuring timely completion of resident service requests.Contributes to property budget development by analyzing financial statements, evaluating current and projected marketing data, and reviewing operational reports to identify historical trends and forecast performance.Achieves targeted revenue goals by strategically setting rent rates, ensuring timely collection and posting of rent and fees, managing financial deposits, and preparing and reviewing comprehensive monthly financial reports.Approves vendor, contractor, and service provider invoices by verifying completed work or purchased products, ensuring valid certificates of insurance, accurately coding charges to the appropriate Chart of Accounts, and facilitating clear communication between vendors, accounting, and clients/owners as needed.Markets the property in accordance with Fair Housing and the management agent's guidelines.Submits reports as required by the management agent or mandated by the federal, state or local government.Maintains office files for all business and financial records, as well as properly crediting the computer and properly depositing all monies received.Performs regular property inspections to ensure buildings, grounds, and amenities meet established standards for safety, cleanliness, and overall curb appeal. Conducts daily assessments to verify proper maintenance and promptly takes or recommends necessary actions for repairs and improvements.Addresses all resident requests and complaints promptly, ensuring a high level of satisfaction and retention. Takes proactive steps to resolve service issues efficiently while promoting a positive living experience.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Mandatory attendance annually at each Volunteers of America National Conference for required housing training and regional training as required.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.Financial ManagementAccountable to manage the budget during each fiscal year.Reviews and approves expenditures within budgetary guidelines.Within the scope of responsibility, adheres to budget guidelines, including expenditures and billing for services.Staff ManagementSupervises, supports, motivates, and empowers the members of his/her team.Ensures that all departmental human resources responsibilities are met: interviewing, hiring, firing, staff training, assigning and directing work, rewarding and disciplining staff, conducting evaluations and performance management, addressing complaints and resolving problems, career development, succession planning, equal employment opportunity, and health and safety issues for all staff operating each of the distinct programs.Builds cross functionality among service team members and other departments.SUPERVISORY RESPONSIBILITIESThis position requires supervision of subordinates that supports, motivates, and empowers the members of his/her team. Ensures that all departmental human resources responsibilities are met including hiring, firing, staff training, career development, succession planning, equal employment opportunity, health and safety issues, evaluations and performance management for all staff operating each of the distinct programs. This includes planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints, and resolving problems.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, some risk of contact with blood borne pathogens, and outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekMust be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)Some travel may be required both in and out of stateCriminal and educational background checkMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.COMPETENCIES (Knowledge/Skills/Abilities)Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.)Training in some or all of these areas a plus: Onesite, HUD Handbook 4350.3Permanent Support Housing experience preferred.LIHTC (Low Income Housing Tax Credit) experience preferred.Strong organizational skills and the ability to maintain detailed recordsAble to respect and maintain confidentiality at all timesAbility to work effectively under stressful conditionsAbility to work independently with little supervisionAbility to effectively direct and superviseProven management and leadership capabilitiesExperience working with Senior Level executives in a corporate environmentHigh energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail; high degree of initiativeDemonstrated ability to think strategically and thorough understanding of strategic developmentDemonstrates a fundamental respect for the dignity of others and is a proven team player.Able to successfully implement strategy; effectively address overlapping projects and deadlinesAdaptable and reliable in face of conflict, crisis, or changing prioritiesBusiness “literate,” understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible mannerPolitically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholdersDisplays passion and optimism; inspires respect and trust, and treats people with respectAbility to interact with staff members and community contactsDemonstrates ability to work with multi-disciplinary teamDemonstrates high degree of integrity and ethical standardsUpholds organizational valuesLanguage SkillsAbility to communicate effectively both written and verballyAbility to write reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationMathematical SkillsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to work with mathematical concepts such as probability and statistical inferenceProblem SolvingAbility to exercise initiative and sound judgment and to react with discretion under varying conditionsAbility to recognize problems and take corrective actions as determined by agency and program policies and proceduresAbility to define problems, collect data, establish facts and draw valid conclusionsEDUCATION and/or EXPERIENCE:High School Diploma or equivalent required and three years’ experience in property management. OR bachelor’s degree in a related field preferred and two years’ experience in property managementDemonstrated knowledge of regulations, acts, guidelines, etc. pertaining to HUD, Section 8, 202, 811, LIHTC and conventional properties.CERTIFICATES, LICENSES, REGISTRATIONSValid Texas Drivers’ License, clear MVR and ability to be insured.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.