Service Contracts Manager | Remote, USA

Optiv; Leawood (KS); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work/life balance

Professional training resources

Volunteer opportunities

Remote work capability

Job summary

Optiv is seeking a Service Contracts Manager to qualify incoming services contracts, draft and maintain Statements of Work (SOWs) and related contracts, and serve as a subject matter expert for the SOW process. This role drives the delivery of services offerings to internal and external clients by supporting SOWs, Service Orders, and change orders, while mentoring the SCORE team.

You’ll own third‑party vendor relationships, advise stakeholders on services selling best practices, and lead QA and

Qualifications

• Bachelor's degree in relevant fields is required.
• 7-10 years combined work experience.
• 2-4 years in contracts, supply chain, procurement, supplier management, or asset management.
• 5 years of professional work experience directly related.
• 4-7 years professional writing experience required.
• Experience in IT or information technologies industry preferred.
• CRM software experience required (Salesforce preferred).
• Knowledge of Salesforce.com, Microsoft Office, SharePoint, Adobe, and DocuSign.

Responsibilities

• Own the relationship with third party vendors and monitor pricing deliverables.
• Demonstrate advanced proficiency with SOW development processes and toolsets.
• Partner with Optiv’s stakeholders on services selling best practices.
• Remove obstacles impeding the team’s progress.
• Perform research to uncover issues and report insights to leadership.
• Proficient in contracting and procurement best practices.
• Demonstrate advanced expertise in Optiv and vendor professional services.
• Train and mentor others on SOW development, QA, and compliance.
• Participate in process improvement initiatives and leadership to enhance operating rhythms.
• Perform accurate SOW QA on a consistent basis.
• Assist in design of documentation templates and processes.
• Provide mentorship and peer review.
• Develop scalable policies and procedures.

Skills

CRM experience

Stakeholder management

English communication

Negotiation support

Education

Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law

Tools

Salesforce.com

Microsoft Office Suite

SharePoint

Adobe

DocuSign

Job description

Remote

Atlanta, Georgia

Bozeman, Montana

Charleston, South Carolina

Leawood, Kansas

Jacksonville, Florida

Full time

2026-14127

The Service Contracts Manager is responsible for qualifying incoming Services contracts requests, creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts, as well as serving as a subject matter expert for the SOW process. This Service Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. The Service Contracts Manager is also responsible for driving quality assurance for any outgoing services opportunities and serves in a mentor-capacity to the Service Contracts Operations, Risk, & Execution (SCORE) team.

How you'll make an impact

• Own the relationship with third party vendors; monitor and ensure quality product as it relates to any pricing deliverable needs

• Demonstrate advanced proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new procedures

• Partner with and advise Optiv’s various stakeholders on services selling best practices

• Remove obstacles impeding the team’s progress

• Perform research to uncover issues and actively report insights to leadership to drive understanding and action; identify specific requirements (market, financial, legal, and partner) to adjust or create solutions that meet these business needs

• Proficient in contracting and procurement best practices

• Demonstrate advanced expertise in Optiv and vendor professional services

• Regularly train and mentor others on the development and maintenance of SOWs, conformance to quality standards, and processes

• Participate in process improvement initiatives and with leadership to enhance operating rhythms

• Perform accurate and thoughtful SOW QA on a consistent basis

• May assist in the design of documentation templates and processes

• Provide mentorship and peer review

• Work independently to develop efficient policies and procedures that are scalable to a growing organization

• Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments

• Review Contract Vehicle quotes for accuracy prior to services purchase

• Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository

• Compile contract information and direction for Legal to amend contracts as needed

• Build relationships with alliance partnerships

• Develop and retain industry knowledge to be used to identify expertise. Commitment to developing knowledge and experience

• Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors

• Act as liaison between internal and external contract stakeholders

• Performs other duties as assigned

• Complies with all policies and standards

What we're looking for

• Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required

• 7-10 years combined work experience.

• 2 - 4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work

• 5 years professional work experience directly related.

• 4-7 years professional writing experience required

• Experience in technical or information technologies industry preferred

• Prior experience in Client Relationship Management software (CRM) required.

• Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign

• Ability to work in a sales partnership setting

• Occasional travel, on-site meetings/events

• Occasional overtime

• Excellent written and verbal English

#LI-KG1

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups (https://www.optiv.com/company/impact-report/inclusion-and-belonging)

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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