Sr. Business Solutions & Operational Technology Specialist - SC

Arthrex; Pendleton (SC); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Annual Bonus

Tuition Reimbursement

Paid Time Off

Job summary

Arthrex, Inc. is a global medical device company seeking a Senior Business Solutions & Operational Technology Specialist to join our Pendleton, SC campus.

The role serves as a trusted advisor to Manufacturing, Engineering, Facilities, Logistics, and other teams, delivering data-driven solutions from ideation to implementation. Responsibilities include translating operational needs into scalable digital capabilities, leading cross-functional projects, and advancing the OT landscape to optimize

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent preferred.
• 5+ years of relevant work experience required.

Responsibilities

• Serve as a business relationship manager for operation functions.
• Uncover opportunities to enhance productivity, quality, compliance, visibility, and operational effectiveness.
• Translate business needs into scalable, sustainable solutions.
• Build collaborative relationships with stakeholders and external vendors.
• Develop a strong understanding of assigned business areas and processes.
• Identify digital capabilities and process improvements that enhance SQDC.
• Support change management activities including stakeholder engagement and training.
• Create functional design artifacts and detailed requirements.

Skills

Business analysis

Process improvement

Project management

Manufacturing experience

Lean or Six Sigma

Education

High school diploma or equivalent

Bachelor’s degree or equivalent preferred

Tools

ERP

MES

BI

PLM

DMS

HRIS

CRM

Job description

Manufacturing - Pendleton, SC, US, 29670

Sr. Business Solutions & Operational Technology Specialist - SC

Title: Sr. Business Solutions & Operational Technology Specialist - SC

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is seeking a highly motivated and technically capable professional to join our Technical Operations organization as a Senior Business Solutions & Operational Technology Specialist on our Pendleton, SC manufacturing campus. This role serves as a trusted advisor to Manufacturing, Engineering, Facilities, Logistics, and other operational teams, partnering with business leaders to identify opportunities that improve performance, reliability, quality, and efficiency. The position provides dedicated technical leadership and execution support to develop and implement solutions that operational teams may not have the time or specialized expertise to pursue independently, ensuring valuable ideas are driven from ideation to implementation.

We are looking for an individual who can seamlessly bridge the gap between business operations and manufacturing technology, with a demonstrated ability to transform raw operational and manufacturing data into actionable intelligence. The ideal candidate understands that technology is not always the answer, but when it is, possesses the experience, judgment, and technical expertise to identify, design, and deliver the right solution.

Success in this role requires the ability to work independently while effectively collaborating across multiple functional areas. The individual must be comfortable managing competing priorities, adapting to changing business needs, and delivering solutions that support operational excellence across Manufacturing, Engineering, Facilities, Logistics, and Supply Chain.

This position will play a critical role in supporting and advancing Arthrex's operational technology landscape while helping shape the future vision for operational data, analytics, automation, digital manufacturing, and business process optimization capabilities. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Main Objective:

Business Analysts within Technical Operations serve as trusted business relationship managers for operations. Partnering with internal and external teams to drive process improvements and deliver products, services, and digital solutions that create measurable business value. Through a people, process, and technology approach, they bridge stakeholders to solve problems and accelerate operational outcomes.

Essential Duties and Responsibilities:

• Serve in a business relationship management role for operation functions, building trusted partnerships and aligning business initiatives with strategic priorities.
• Proactively uncover and implement opportunities to enhance productivity, quality, compliance, visibility, and operational effectiveness. Evaluate people, process, and technology workflows to identify and implement opportunities that improve efficiency, effectiveness, and digital adoption.
• Collaborate with business units and supporting functions to translate business needs into scalable, sustainable solutions.
• Build collaborative relationships with stakeholders and with external vendors to achieve business goals.
• Develop a strong understanding of assigned business areas and processes to translate operational needs into effective solution recommendations and high-quality requirements.
• Identify, evaluate, and recommend digital capabilities, products, services, and process improvements that enhance SQDC.
• Align customers on requirements and priorities, escalating conflicts as needed.
• Support change management activities including stakeholder engagement, communication, training, adoption, and value realization.
• Leverage process mapping techniques to drive visibility for improvement and impact of changes.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and test cases.
• Measure and communicate the business impact and value delivered through implemented solutions and continuous improvement initiatives.
• Support the integration of data, analytics, automation, and digital technologies into operations processes to improve decision-making and operational performance.
• Adhere to the Quality System and Change Control Procedures.

Additional Duties & Responsibilities:

• Follow established methodology for the identification and documentation of business requirements.
• Execute change management procedures as required.
• Plan, create, and execute testing duties as determined based on project resource planning.
• Support documentation of As-Is and To-Be process mapping.
• Contribute to solution documentation repositories.
• Support the adoption of solutions through on the floor activities with operations.
• Support data collection and testing activities.
• Support projects and/or project activities under direct support
• Contribute to the development of roadmaps.
• Lead projects with limited scope.
• Create functional design and other documents as they pertain to driving solution delivery for business units.
• Engage with business units directly to document processes and process improvement proposals.
• Provide operation system guidance to operation teams through familiarity of Technical Operations portfolio.
• Develop road maps for assigned areas.
• Support and provide professional guidance to junior level analysts.
• Manage process improvements and large projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Proactively propose improvements to business.
• Manage projects with cross functional teams and of global scope.
• Identify opportunities to innovate and differentiate Arthrex from its competition.

Education & Experience:

• High school diploma or equivalent required
• Bachelor’s degree or equivalent preferred
• 5 + years of relevant work experience required

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Experience with business analysis practices.
• Experience with process improvement techniques and tools. Lean or Six Sigma preferred.
• Experience with project life cycles and project management. PMP preferred.
• Strong communication (written and oral) and presentation skills.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• Experience in a manufacturing environment preferred (Medical Device or similar regulated manufacturing experience is a plus)

Machine, Tools, and/or Equipment Skills:

Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.

Up to 25% travel, including domestic and international, as required.

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Time Off
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.