Service Consultant (Service Advisor)

Luther Hopkins Honda; Hopkins (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

401k with match

HSA/FSA

Paid vacation

Growth opportunities

Paid training

Job summary

Luther Hopkins Honda in Hopkins, MN is seeking a Service Consultant to ensure prompt, courteous guest service at the Service Drive and to collect necessary information for efficient vehicle repairs. You will follow established processes across platforms to complete tasks and strive for concierge-level service with every interaction.

The role emphasizes strong organizational skills, excellent communication, and a professional appearance to maintain our standards in a busy dealership environment.

Qualifications

• Detail-oriented with strong organizational and time-management skills.
• Proven ability to provide high level of customer service.
• Excellent written and verbal communication skills.
• Professional appearance and grooming.

Responsibilities

• Provide prompt, courteous service to guests at the Service Drive.
• Gather information from guests to facilitate vehicle repairs.
• Follow processes and use multiple platforms to perform duties.
• Deliver concierge-level service with above-and-beyond efforts.

Skills

Detail-oriented

Time management

Customer service

Communication

Job description

Service Consultant

For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is critical to our success.

With state-of-the-art facilities and technology, Luther looks to its Advisors to positively shape the customer experience by ensuring prompt and courteous service.

Responsibilities

• Ensure prompt, courteous, and effective service to all guests in Service Drive
• Obtain information from the guest to effectively and efficiently repair their vehicle
• Follow processes and utilize multiple platforms to carryout the Service Consultant position
• Provide concierge-level service by carrying out "above and beyond" assignments that leave a positive impression with the customer

Qualifications

• Detail-oriented with exceptional organizational and time-management skills
• Demonstrated ability to provide a high level of customer service
• Exceptional written and verbal communication skills
• Professional, well-groomed appearance

What We Offer:

• Medical, Dental & Vision
• Short Term & Long Term Disability
• 401k with Match
• HSA/Flexible Spending
• Paid Vacation
• Growth Opportunities
• Paid Training/OME Certification

Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.