Service Concierge/Service Drive Attendant

murgadoautomotive; Barrington (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Job summary

Porsche Barrington, part of the Murgado Automotive Group, seeks a Service Concierge/Service Drive Attendant to deliver a high-end customer experience from arrival through departure. You will greet customers, monitor loaners, assist Service Advisors, and maintain a welcoming service area.

Ideal candidates bring strong customer service skills, a professional demeanor, and the ability to multitask in a fast-paced luxury dealership setting.

Qualifications

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.

Responsibilities

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.
• Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
• Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and elevate issues to the Service Manager when appropriate.
• Perform other duties as needed to support smooth service department operations.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Education

High school diploma

Job description

Service Concierge/Service Drive Attendant Porsche Barrington, part of the Murgado Automotive Group, is seeking a customer-focused Service Concierge/Service Drive Attendant to join our service team. This role is ideal for someone who enjoys creating a welcoming first impression, supporting a busy service drive, and delivering a high-end customer experience in a luxury automotive environment.

Job Overview

As a Service Concierge/Service Drive Attendant, you will help ensure every service customer has a smooth and professional experience from arrival through departure. You will greet customers, assist with vehicle flow, support Service Advisors, help maintain a clean and organized service area, and monitor loaner vehicles so they remain clean, presentable, and ready for customer use.

Responsibilities

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.
• Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
• Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and elevate issues to the Service Manager when appropriate.
• Perform other duties as needed to support smooth service department operations.

Qualifications

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Automotive experience is helpful but not required.
• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.
• Strong attention to detail and commitment to customer satisfaction.
• High school diploma or equivalent required.
• Valid driver's license with a clean driving record required.
• Must be 21 years of age or older.
• Professional appearance and demeanor required.

Benefits

• Competitive compensation with opportunities for performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and services.
• Career growth and professional development opportunities within the Murgado Automotive Group.
• Positive, team-oriented work environment focused on excellence.

Why Join Porsche Barrington?

At Porsche Barrington, we believe every customer interaction matters. As a Service Concierge/Service Drive Attendant, you will be an important part of our service experience, helping customers feel welcomed, informed, and cared for while supporting a professional and efficient service department.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.