Service Concierge - Porter

Pacific BMW; Glendale (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental

Vision

401k with employer match

Job summary

Pacific BMW in Glendale, CA is seeking a Concierge for our Service Drive Operations. This full-time hourly position requires working Monday–Friday 7:30am–6:00pm and Saturdays 8:00am–4:00pm, with a 40-hour work week and starting hourly wage around $18–$20.

The role focuses on proactive guest engagement, safe shuttle driving, vehicle check-ins, and supporting service advisors and technicians. Prior valet or driving experience is preferred.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to drive safely and with a sense of urgency.

Responsibilities

• Greet and engage guests per Pacific BMW standards.
• Assist with shuttle driving and delivering cars safely and efficiently.
• Coordinate drive processes, lane designation, and advisor roles.

Skills

Communication

Customer service

Attention to detail

Safety conscious driving

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Department - Other Regular Full-Time Service, Glendale, CA, US

Salary Range: $19.00 To $20.00 Hourly

Pacific BMW is looking to hire a Concierge for our Service Drive Operations at our Dealership. The department hours are Monday to Friday, from 7:30am to 6:00pm and Saturdays from 8:00am - 4:00pm, this is a full-time 40hr per week position, and it is paid hourly starting at $18.00.

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees.

• paid-time off
• health insurance
• complimentary life insurance
• dental
• vision and supplemental insurance at group rates
• 401k with matching employer contribution
• tenured and accolated leadership team
• and many opportunities for growth and development for all employees.

Qualifications

Required minimum of 3 years with a driver's license in the U.S.

Professional driving experience with an excellent parking record, preferably as Valet

• Work with a sense of urgency while maintaining safe driving protocols
• Detail-oriented and attentive to customers' needs
• Ability to easily engage in conversation and personalize customer interactions
• Manual & automatic transmission experience is preferred
• Superior work ethic, dependability and professionalism
• High school diploma or equivalent

Job Responsibilities

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards
• Assist with shuttle driving and delivering cars to customers, technicians, and the car wash safely and efficiently
• Understand and execute the basic processes that occur on the Drive such as lane designation, hats program, the role of advisors, and the keybox
• Utilize the tire pressure monitor and perform oil/coolant top-offs
• Check that all cars have been properly cleaned before the customer picks up the car
• Follow all procedures related to the Tag Program and Get Ready Log
• Assist with opening and closing procedures
• Help Service Advisors and technicians as needed
• Familiarize and utilize the Dealership computer programs such as MDL
• Assist with off-loading vehicles from tow trucks
• Check-in vehicles on the service drive while ensuring all damages are noted accurately
• Organize vehicles on-site and off-site following supervisor’s guidance

Physical Requirements

• Surroundings: position requires to move throughout the company facility for most of the shift, spend time outdoors exposed to the weather, and spend some time indoors in air-conditioned areas
• On a regular basis: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery
• Infrequently: sitting

Note

To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.