BMW Courtesy Vehicle Representative

Pacific BMW; Glendale (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Pacific BMW in Glendale is seeking a Courtesy Vehicle Representative for the Service Department. The role assists clients with obtaining a loaner car during service and liaises with guests to ensure a smooth experience.

Responsibilities include checking in vehicles, coordinating loaners, handling questions, and supporting the loaner fleet. A clean driving record and a high school diploma are required.

Qualifications

• Armenian language preferred but not required.
• Demonstrates urgency while following safe driving protocols.
• Detail-oriented with a focus on customer needs.
• Able to engage guests and personalize interactions.
• Strong work ethic and dependability.
• Must have 3+ years with a US drivers license with no points.
• High school diploma or equivalent.

Responsibilities

• Acknowledge and engage all guests visiting the dealership per Pacific BMW standards.
• Open and close agreements within management-defined time scope.
• Check in service lane vehicles and note any lot damage.
• Research idle-day vehicles and loan them out the same day.
• Assist with delivering vehicles to customers and parking loaner cars.
• Serve as the primary contact for guests with courtesy vehicles questions.
• Manage the greeter station to set a positive first impression.
• Handle lost and found items and arrange destruction when needed.
• Assist with loaner fleet rebalancing by locating vehicles across lots.
• Perform hourly parking lot checks and daily to-do lists.
• Use department software such as X-time, TSD, and Microsoft 365.
• Create and process repair orders for courtesy vehicles.

Skills

Armenian language

Customer engagement

Attention to detail

Effective communication

Safe driving practices

Clean driving record

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BMW Courtesy Vehicle Representative

Service Department - Other Regular Full-Time Service, Glendale, CA, US

Salary Range: $19.00 To $20.00 Hourly

Pacific BMW is hiring a Concierge for the Courtesy Vehicle Department, responsible for assisting clients with obtaining a loaner car during service. This position reports to Inga Manukyan, Courtesy Vehicle Manager. The Service Department's hours are Monday-Friday from 7:30am-6pm & Saturday from 8am-5pm. T his is a full-time, non-exempt position, paid hourly, starting at $19.

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a state-of-the-art facility with upgrades, a clean and organized work environment. We are proud to be recognized as an honest, inviting, and innovative business amongst the top Southern California dealerships. Our employee benefits include paid time off, health insurance, complimentary life insurance, dental, vision, and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees.

Qualifications:

• Fluent in Armenian is preferred but not required
• Work with a sense of urgency while maintaining safe driving protocols
• Detail-oriented and attentive to customers' needs
• Ability to easily engage in conversation and personalize customer interactions
• Superior work ethic and dependability
• Minimum of 3 years with a US driver's license with no points on record
• High school diploma or equivalent

Job Duties

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards
• Open and close agreements with the time scope defined by management
• Accurately check in vehicles on the service drive ensuring all lot damage is noted and charged appropriately
• Research all vehicles that display idle days and ensure they are loaned out the same day
• Assist with delivering vehicles to customers and parking loaner cars in designated lots
• Serve as the primary point of contact for all guests who have questions or issues with courtesy vehicles
• Manage the greeter station when required, setting the tone with the first impression
• Contact guests regarding lost and found items found in courtesy vehicles, and follow up with items to be destroyed
• Assist management with the loaner fleet flip by locating vehicles stored on the different lots; retire and add as needed
• Perform hourly check-ins on the parking lot and daily to-do lists
• Utilize computer programs specific to the department such as X-time, TSD, and Microsoft 365
• Create and process repair orders for courtesy vehicles in Service

Physical Requirements

• Surroundings: position requires standing for long periods of time in an air-conditioned office, and spending some time outdoors exposed to the weather and elements
• Infrequently: sitting
• Regularly: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery

To qualify for employment, the top candidates must submit to a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a drug-free work environment.