Service Concierge - Customer Care for Powersports

Friendly Powersports; Slidell (LA); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts on parts, accessory

Units discounts

Descrizione del lavoro

Friendly Powersports in Slidell, LA is seeking a Service Concierge dedicated to delivering an exceptional customer experience from check-in to completion. You will be the primary contact for service customers, ensuring they feel informed and confident throughout the process.

Responsibilities include greeting customers, accurately documenting concerns, communicating updates and timelines, processing payments, answering service questions, and supporting the service team in a fast-paced environment

Competenze

• Strong customer service and communication skills.
• Positive, professional attitude with a team-first mindset.
• Ability to stay organized and manage multiple customers at once.
• Basic computer skills and ability to learn dealership systems.
• Reliable and punctual.

Mansioni

• Greet and check in service customers in a professional, friendly manner.
• Accurately document customer concerns and service needs.
• Communicate service updates and timelines to customers.
• Cash out completed service tickets and handle payments.
• Answer incoming calls and assist with service-related questions.
• Keep customers informed throughout the service process.
• Support the service team with day-to-day customer communication.
• Other duties as assigned.

Conoscenze

Strong customer service

Communication skills

Team-first attitude

Organization

Basic computer skills

Descrizione del lavoro

Friendly Powersports in Slidell, LA is seeking a Service Concierge dedicated to delivering an exceptional customer experience from check-in to completion. You will be the primary contact for service customers, ensuring they feel informed and confident throughout the process.

Responsibilities include greeting customers, accurately documenting concerns, communicating updates and timelines, processing payments, answering service questions, and supporting the service team in a fast-paced environment