Service Concierge

Milwaukee Succeeds; Waukesha (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation

Job summary

Genesis of Milwaukee is actively looking to hire a Service Concierge for their busy, fast-growing service department. The role involves handling calls to schedule service appointments, coordinating with service advisors and parts/rental teams, and answering inquiries via chat, email and phone.

Candidates should demonstrate excellent customer service, strong communication, and the ability to multi-task in a high-energy setting.

Qualifications

• Requires highest level of customer service and strong communication skills.
• Comfortable working in a fast-paced environment.
• Basic working knowledge of Windows Office and ability to learn vendor programs/portals quickly.
• Must be 18+ with valid driver’s license and excellent driving record.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar and coordinate with Service Advisors and Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-up appointments.
• Proactively contact customers to set up required service or recall appointments.
• Follow up on ordered or back-ordered parts and schedule receiving.

Skills

Customer service

Communication

Fast-paced environment

Windows Office

Learning new software

Tools

Windows Office

Job description

Genesis of Milwaukee islooking to hire a Service Concierge

Genesis of Milwaukee is actively looking to hire a Service Concierge for their busy, fast-growing service department.

Job responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiriesvia chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Requirements

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required. This is an entry-level position.

WISCONSIN’S LARGEST

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year. The Boucher Group is now ranked among the Top 75 Dealership Groups in the nation!

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 9 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

• We offer a strong benefits package including paid vacation, health insurance, dental insurance, vision insurance, 401k with employer match, etc.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.