Service Cloud Architect

Cloud Analytics Technologies, LLC; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A technology company specializing in cloud solutions is seeking an experienced professional to lead the architecture and implementation of Salesforce Service Cloud with a focus on Case Management. The ideal candidate will have 8-10 years in the Salesforce ecosystem, strong expertise in Service Cloud, and proven ability to translate business needs into technical designs. The role involves providing technical leadership, collaborating with stakeholders, and ensuring design integrity during implementation.

Qualifications

• 8-10 years of total experience with significant work in Salesforce ecosystem.
• Strong understanding of Salesforce data model and integration patterns.
• Salesforce certifications such as Service Cloud Consultant are a strong plus.

Responsibilities

• Lead the architecture, design, and implementation of Salesforce Service Cloud.
• Collaborate with stakeholders to validate requirements and solution feasibility.
• Conduct reviews to ensure adherence to best practices.

Skills

Salesforce Service Cloud expertise

Salesforce development (Apex, Lightning, Flows)

Strong communication skills

Job description

Responsibilities

• Lead the architecture, design, and implementation of Salesforce Service Cloud, with a strong focus on Case Management (regional or global rollouts).
• Develop scalable, secure, and high-performance Service Cloud solutions aligned with business requirements.
• Provide technical leadership and direction to development, configuration, and QA teams.
• Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.
• Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.
• Collaborate with stakeholders, business analysts, and cross-functional teams to validate requirements and solution feasibility.
• Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.
• Troubleshoot complex issues and assist teams with solutioning challenges.
• Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.

Qualifications

• 8-10 years of total experience with significant work in Salesforce ecosystem.
• Strong expertise in Salesforce Service Cloud, including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.
• Proven experience leading regional or global Service Cloud implementations.
• Prior hands‑on experience in Salesforce development (Apex, Lightning, Flows, integrations); recent coding not mandatory but strong foundation required.
• Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.
• Experience in designing scalable solutions involving integrations with third‑party systems.
• Ability to create architectural diagrams, design documents, and technical specifications.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Service Cloud Consultant, Application Architect, System Architect, or Technical Architect are a strong plus.

Equal Opportunity Employer
CLOUD ANALYTICS TECHNOLOGIES is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. CLOUD ANALYTICS TECHNOLOGIES will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will CLOUD ANALYTICS TECHNOLOGIES require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract