Service Cloud Architect

Cloud Hybrid Technologies, LLC; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a Salesforce Service Cloud Architect to lead the design and implementation of scalable solutions. The ideal candidate will have 8-10 years of experience in the Salesforce ecosystem and a strong background in Service Cloud, particularly in Case Management. This role involves providing technical leadership, creating detailed design documents, and collaborating with cross-functional teams. Join a diverse and inclusive environment where your expertise can drive impactful solutions.

Qualifications

• 8-10 years of experience in the Salesforce ecosystem.
• Experience leading global Service Cloud implementations.
• Ability to create technical design documents and process flows.

Responsibilities

• Lead the architecture and implementation of Salesforce Service Cloud.
• Provide technical leadership to teams throughout the lifecycle.
• Collaborate with stakeholders to validate requirements.

Skills

Salesforce Service Cloud expertise

Salesforce development (Apex, Lightning, Flows)

Stakeholder management skills

Architectural diagram creation

Problem solving

Job description

Lead the architecture, design, and implementation of Salesforce Service Cloud , with a strong focus on Case Management (regional or global rollouts).

Develop scalable, secure, and high-performance Service Cloud solutions aligned with business requirements.

Provide technical leadership and direction to development, configuration, and QA teams.

Translate business needs into detailed technical design documents including process flows, data models, integration specifications, and solution architecture.

Ensure design integrity throughout the implementation lifecycle and guide teams to build according to architectural standards.

Collaborate with stakeholders, business analysts, and cross-functional teams to validate requirements and solution feasibility.

Conduct reviews of configuration, customizations, integrations, and code to ensure adherence to best practices.

Troubleshoot complex issues and assist teams with solutioning challenges.

Stay updated on Salesforce releases, capabilities, and best practices to improve solution quality.

Required Skills & Experience

• 8 10 years of total experience , with significant work in Salesforce ecosystem.
• Strong expertise in Salesforce Service Cloud , including Case Management, Omni-Channel, Knowledge, Entitlements, and Service Console.
• Proven experience leading regional or global Service Cloud implementations .
• Prior hands-on experience in Salesforce development (Apex, Lightning, Flows, integrations) recent coding not mandatory but strong foundation required.
• Strong understanding of Salesforce data model, security model, integration patterns, and governor limits.
• Experience in designing scalable solutions involving integrations with third‑party systems.
• Ability to create architectural diagrams, design documents, and technical specifications.
• Excellent communication and stakeholder management skills.
• Salesforce certifications such as Service Cloud Consultant , Application Architect , System Architect , or Technical Architect are a strong plus

Cloud Hybrid is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Hybrid will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Hybrid require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.