Sr. Technical Architect, Salesforce Service Cloud

Natera; Austin (TX); On-site; USD 152,800 - 191,000; Full time

Job summary

Natera in Austin, TX is seeking a Sr. Technical Architect for Salesforce Service Cloud to lead scalable, secure service cloud architectures across enterprise deployments.

You will design and govern complex integrations, guide developers, ensure platform best practices, and align with regulatory compliance while delivering reliable, high-performance solutions for agents and customers.

Location: Austin, TX; Compensation: $152,800 — $191,000 USD; full benefits and growth opportunities.

Qualifications

• Bachelor's degree in CS, IS, or equivalent practical experience.
• 7+ years IT or app development, 5+ years Salesforce experience.
• Hands-on Service Cloud architecture and enterprise deployments.
• Experience with data modeling, security, and integrations.

Responsibilities

• Design and govern complex Salesforce Service Cloud architectures.
• Own technical design decisions for data models, integrations, security and scalability.
• Mentor developers; perform architectural reviews and enforce best practices.
• Collaborate with stakeholders to translate requirements into scalable Salesforce solutions.
• Oversee integrations with external systems using APIs and middleware.
• Ensure security, compliance, and governance standards are met.
• Improve development processes, deployments, and reduce technical debt.
• Support compliance initiatives and audit readiness.

Skills

Salesforce Service Cloud

Case Management

Omni-Channel

Apex & LWC

REST/SOAP APIs

Security & Governance

DevOps / CI-CD

Data Modeling

Integration Architecture

Education

Bachelor's degree

Tools

Git

Salesforce DX

Copado

Gearset

Job description

Sr. Technical Architect, Salesforce Service Cloud

POSITION SUMMARY

The Sr. Technical Architect, Salesforce Service Cloud is responsible for designing, governing, and evolving scalable Salesforce Service Cloud solutions that deliver an intuitive, efficient, and secure experience for service agents, internal users, and customers. This role partners closely with business stakeholders, product managers, and engineering teams to translate business requirements into robust Salesforce architectures while ensuring platform best practices, performance, security, and compliance.

You will provide architectural leadership across complex Salesforce implementations, guide development teams, and drive long-term platform vision in a regulated, enterprise environment.

PRIMARY RESPONSIBILITIES

• Work closely with enterprise and solution architecture teams to design and govern complex Salesforce Service Cloud system architectures.
• Own and drive Salesforce technical design decisions, including data models, integrations, security, automation, and scalability.
• Perform architectural and code reviews; mentor Salesforce developers on best practices, patterns, and standards.
• Partner with business stakeholders to gather requirements and translate them into scalable, reliable, and maintainable Salesforce solutions.
• Design, build, and maintain Salesforce Service Cloud capabilities including Cases and Case Management, Knowledge, Omni‑Channel routing, Service Console, Entitlements and SLAs (Milestones), CTI/telephony integration, self‑service and Experience Cloud portals, Einstein Bots/chat, and reporting.
• Architect and oversee integrations between Salesforce and external systems using APIs, middleware, and event‑driven patterns.
• Ensure Salesforce implementations meet enterprise security, compliance, and governance standards.
• Continuously improve Salesforce development processes, deployment practices, and architectural standards.
• Contribute to end‑to‑end execution of compliance initiatives, including audit readiness and platform controls.
• Support ongoing enhancements, platform optimization, and technical debt reduction across existing Salesforce components.
• Act as a technical escalation point and trusted advisor for Salesforce‑related architecture decisions.

COMPLIANCE & SECURITY RESPONSIBILITIES

• This role works with PHI on a regular basis, both in paper and electronic form, and accesses systems that store or process PHI.
• Must complete HIPAA/PHI privacy training, General Policies and Procedures Compliance training, and security training within the first 30 days of hire.
• Must maintain current status on all required Natera compliance and security training.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
• 7+ years of overall IT or application development experience, with 5+ years of Salesforce platform experience.
• Strong hands‑on experience with Salesforce Service Cloud architecture and implementation.
• Experience designing and governing large‑scale, enterprise Salesforce implementations.
• Hands‑on experience with core Service Cloud features such as Case Management, Knowledge, Omni‑Channel, Entitlements/SLAs, Service Console, and CTI/telephony integrations.
• Proven experience with Salesforce security model, including profiles, permission sets, role hierarchy, sharing rules, and field‑level security.
• Experience with Salesforce declarative and programmatic capabilities including Flows, Apex, Lightning Web Components (LWC), and SOQL.
• Experience integrating Salesforce with external systems using REST/SOAP APIs, middleware, and event‑driven architectures.
• Familiarity with cloud platforms (AWS preferred) and integration patterns.
• Experience with CI/CD pipelines and Salesforce DevOps tools (e.g., Git, Salesforce DX, Copado, Gearset, or equivalent).
• Strong understanding of data modeling, relational concepts, and data quality strategies.
• Experience working in regulated or compliance‑driven environments is strongly preferred.
• Salesforce certifications preferred (e.g., Service Cloud Consultant, Application Architect, System Architect).

KNOWLEDGE, SKILLS, AND ABILITIES

• Salesforce Service Cloud Architecture
• Case Management, Knowledge, and Omni‑Channel Routing
• Apex, Lightning Web Components (LWC), SOQL
• Salesforce Security & Governance
• REST APIs and Integration Architecture
• Event‑Driven and Asynchronous Processing
• Salesforce CI/CD and DevOps Practices
• Data Modeling and Reporting
• Cloud and Enterprise Integration Patterns
• Strong analytical, problem‑solving, and design skills
• Excellent communication, presentation, and stakeholder facilitation abilities
• Quality‑first and compliance‑oriented mindset

#LI-DNI

Location: Austin, TX

Compensation: $152,800 — $191,000 USD

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.