Service Clerk

Bramco Group; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Bramco Group in Louisville, KY is seeking a Service Clerk to provide administrative support under the Branch Service Manager. The role focuses on billing, inventory, and service documentation in a busy shop environment.

You will open work orders, manage warranty claims, update MSDS, assist technicians, and maintain accurate records while delivering strong customer service.

Qualifications

• Requires high school diploma or equivalent.
• At least 2 years’ experience in billing, inventory and warranty claims.
• Strong written and oral communication skills.
• Proficient with computer software and office equipment.
• Basic math skills and reliability with timekeeping systems.

Responsibilities

• Bill and inventory oil and diesel fuel usage.
• Assist in opening and closing customer work orders.
• Open all factory campaigns and have parts ordered for the campaigns.
• File all warranty claims direct with our vendors and process warranty credits.
• Update MSDS sheets.
• Assist with technicians service reports and balance with Paycom time record system.
• Answer branch calls during high volume situations.
• Open work orders and order parts for Care/lube services.
• Perform the monthly mileage report.
• Assist in scheduling technicians.
• Other duties as assigned

Skills

Strong communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Details

Job Location: Louisville - Louisville, KY 40299

Position Type: Full Time

Education Level: High School

Travel Percentage: Negligible

Job Shift: Day

Job Summary: The Service Clerk will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager

Job Responsibilities

• Bill and inventory oil and diesel fuel usage
• Assist in opening and closing customer work orders.
• Open all factory campaigns and have parts ordered for the campaigns
• File all warranty claims direct with our vendors and process warranty credits.
• Update MSDS sheets
• Assist with technicians service reports and balance with Paycom time record system
• Answer branch calls during high volume situations.
• Open work orders and order parts for Care/lube services.
• Perform the monthly mileage report.
• Assist in scheduling technicians.
• Other duties as assigned

Qualifications

• Must have High School Diploma or equivalent,
• Must have a minimum of 2 years experience in billing, inventory and warranty claims.
• Excellent written and oral communication and basic mathematical skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
• Knowledge of heavy equipment operations and mechanical functions is desirable
• Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
• Maintain excellent customer service
• Must be able to pass a background, physical, and drug screen