Service Center Team Manager

Alfa Laval Mid Europe GmbH; Houston (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision/life insurance

401(k) plan

Job summary

Alfa Laval Mid Europe GmbH in Houston is seeking an experienced Repair-Shop Supervisor to lead daily operations, drive safety, and ensure high-quality repairs on site.

You will interpret engineering drawings, perform capacity planning, support payroll/timekeeping, and collaborate with engineering and quality teams to shorten turnaround times while mentoring a small team.

Qualifications

• Associate's degree in Engineering or equivalent experience.
• Minimum 5 years hands-on experience in repair, reconditioning, manufacturing, job-shop, or service-center environments.
• Experience with Lean improvement tools (5S, Six Sigma, Kaizen).
• Ability to read and interpret blueprints.
• Strong customer-service orientation and communication skills.

Responsibilities

• Supervise daily repair-shop operations on the shop floor.
• Support Order & Shop Coordinators, Team Leads, and field representatives with technical guidance.
• Interpret engineering drawings, research repair history, and troubleshoot equipment issues.
• Drive capacity planning, training development, and employee performance.
• Ensure shop safety compliance, PPE usage, and safety inspections.
• Lead ALPS, 5S, and continuous-improvement initiatives.
• Manage job folders, shop records, vendor POs, and documentation accuracy.
• Collaborate with engineering, quality, and management to improve turnaround times.

Skills

Team leadership

Reading blueprints

Customer service

Communication

Problem solving

Process improvement

Education

Associate's degree in Engineering or equivalent experience

Tools

MRP/ERP systems

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.About the job…As an integral member of our team, you will play a pivotal role in leading daily repair‑shop operations and supporting all Separation Service Center activities. You will have the opportunity to supervise workshop employees, provide technical expertise, drive continuous improvement, and ensure safe, efficient, high‑quality repair processes, contributing to the overall success and growth of our organization.This is an onsite position located in Houston, TX.As a part of the team, you will:Supervise daily repair‑shop operations and provide hands‑on leadership on the shop floor.Support Order & Shop Coordinators, Team Leads, and field representatives with technical and operational guidance.Interpret engineering drawings, research repair history, and troubleshoot equipment issues.Drive capacity planning, training development, and employee performance.Ensure shop safety compliance, PPE usage, and completion of safety inspections.Lead and participate in ALPS, 5S, and continuous‑improvement initiatives.Manage job folders, shop records, vendor POs, and documentation accuracy.Track employee utilization, support payroll/timekeeping, and reconcile shop supply accounts.Provide technical support to customers and participate in site visits as needed.Collaborate with engineering, quality, and management teams to improve repair processes and turnaround times.\"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.\"What you know:You have an Associate's degree in an Engineering or equivalent experience, and:Minimum 5 years of hands‑on experience in repair, reconditioning, manufacturing, job‑shop, or service‑center environments.Experience with Lean improvement tools (5S, Six Sigma, Kaizen).Experience with MRP/ERP systems.Ability to read and interpret blueprints.Strong understanding of machining and welding techniques.Strong customer‑service orientation and communication skills.Ability to lead teams, prioritize work, and perform under pressure.Teamwork, flexibility, initiative, sound judgment, integrity, and drive.At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.What’s in it for you?Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $85,000.00 to $95,000.00.Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.EEO/Vet/Disabled Employer