Service Coordinator (Plate Heat Exchanger)

Alfa Laval Mid Europe GmbH; Houston (TX); In loco; USD 36.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision/Life insurance

401(k) plan

Descrizione del lavoro

Alfa Laval is seeking a Service Coordinator on-site in Houston, TX to support repair and reconditioning for external and internal customers, coordinating quotes, schedules and documentation.

You will interact with Sales, Shop and Service Center to ensure timely repairs, accurate costing and clear communication. The role emphasizes 5S, process improvements and KPI-driven performance in a manufacturing environment.

Competenze

• High School or GED required with 5+ years repair/reconditioning experience preferred.
• Ability to read and interpret blueprints and drawings.
• Strong communication and teamwork skills in a fast-paced environment.
• Ability to prioritize work and meet deadlines; basic software skills.

Mansioni

• Prioritize and coordinate the overall flow of repair and reconditioning projects with Team Leaders and Management.
• Provide jobs status updates to Sales team and maintain production schedules.
• Create and formalize repair quotes to end customers and internal Sales teams.
• Review shop quotes before pricing and finalization; assist in order entry and invoicing as needed.
• Interact and communicate repair information to shop, end customers, and sales personnel.
• Assist Service Center to meet KPI targets and participate in 5S and process improvements.

Conoscenze

Communication

Teamwork

Read blueprints

Prioritization

Formazione

High School or GED

Strumenti

BPCS

Jeeves

Lotus Notes

MRP systems

Descrizione del lavoro

About the job

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. The Service Coordinator provides overall support for repair and reconditioning work for both our external and internal customers. Key areas include provide quotations to our sales force, prioritize and coordinate repairs, overall management / administration of each repair order, continually seek ways to improve repair processes and techniques. The Shop Coordinator contacts customers to discuss repairs, quote repairs, follow up discussions after repairs, and assists in order entry and invoicing as needed. This is an onsite position located in Houston, TX.

Responsibilities

• Prioritize and coordinate the overall flow of repair and reconditioning projects with Team Leaders and Management, focusing on improving utilization and throughput.
• Provide jobs status & updates to Sales team.
• Maintain production schedules and assist with regularly scheduled production meetings.
• Manage coordinate standard outsource process.
• Research customer equipment in proprietary systems to confirm accuracy of parts and lead time.
• Utilize BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, etc., to find information and to update modifications made on equipment.
• Create & assure job packets for repair and reconditioning projects have the applicable drawings, quality plans and checklists, scan sheets, and EHS related documentation.
• Create and formalize repair quotes to end customers and internal Sales teams.
• Review of shop quotes before pricing and finalization.
• Perform tasks within proprietary applications in MRP and Lotus Notes systems (order parts and expedite as needed, create PO's for outsource operations, occasionally schedule freight, etc.).
• Interact and communicate repair information to shop, end customers, and sales personnel.
• Assist Service Center team to meet published baseline measurements and KPI's.
• Manage job costs: Assures selling price and costs are in line to maintain acceptable margins.
• Assure recovery is in line with the jobs.
• Be engaged and drive 5S projects, investment requests and process improvements in all areas.
• Maintain applicable inventory reports, records, and proprietary software.
• Coordinate and assist in the completion and documentation of all ACT warranty claims.
• Positive participation in meetings, ALPS and improvement initiatives.
• Perform other duties as directed by Management and business needs.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know

• High School or GED.
• Minimum five years hands-on experience with repairing/reconditioning in manufacturing, job shop or customer service environment desirable.
• Ability to read and work from blueprints.
• Ability to prioritize work and meet deadlines.
• Strong communication and respectful interpersonal skills both written and verbal.
• Demonstrate ability to perform effectively within a team environment.
• Some understanding of machining and welding techniques.
• Ability to work within stressful situations (Resilience).
• Fundamental knowledge of standard word processing software and spreadsheets.
• Customer Service Orientation.
• Execution.
• Drive.
• Teamwork.
• Flexibility.
• Communication skills.Judgement.
• Initiative.
• Integrity.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

What’s in it for you

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $26.00 to $36.00 hourly.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce.

All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Meet our dedicated people who always go the extra mile